Zach W.
Their office staff doesn't even…
Their office staff doesn't even understand how insurance claims work. They don't care to either. This place isn't worth the hassle. Don't use this provider unless you want to spend two months going back and forth about how they are in capable of filing an insurance claim. I used them three times. The first two times I had no real issues. The doctors are fine. The third time they suddenly forgot how to properly make an insurance claim. I would expect someone to make the effort get on the phone with the carrier and have them walk them through the correct procedure if they don't know how to do their job correctly. Nope, instead they just give up and say they don't know. Their solution is to shift the burden to me so they don't have to deal with it. I constantly have to follow up with them. They just don't make the effort.
Response from PlushCare Virtual Healthcare: online doctorJan 24, 2019
Hi Zach, We are sorry to hear that. I'm extremely disappointed that we failed to WOW you. Clinical outcomes and WOW'ing patients with amazing service are our highest priorities - that's why we created PlushCare; to deliver health and happiness. We'd like to remedy this situation so I will reach out via email and give you a call to get your feedback regarding the situation. Again, apologies for the inconvenience and we will be in contact soon.