PlushCare Virtual Healthcare: online doctorVirtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Hospital & Emergency · IRVINE, California
Excellent
Hospital & Emergency · San Clemente, California
Excellent
Hospital & Emergency · Anaheim, California
Excellent
Hospital & Emergency · San Francisco, California
Excellent
2,718 approved reviews, newest moderated first
Mark S.
I've used PlushCare multiple times for medication refills when in a bind. Last time, while on my way to Florida I realized I was running low. I booked an appointment and got a prescription refill while waiting for my flight! It was at the pharmacy waiting for me when I arrived at my destination. Pretty cool stuff!
Michelle M.
Very convenient,professional.and affordable!
Unsatisfied P.
Called with a low energy level and asked the doctor to test my levels. Went local had blood drawn etc... got results back that said I’m okay. Speaking with first doctor Was easy and I was happy that we were both on same page. After results came back I couldn’t schedule same doctor and all other doctors I tried to schedule with, said I’m okay so there’s no reason for another appointment? Still low energy levels and few hundred dollars gone all so I could get a blood test with no help for key issue. Low energy levels etc... don’t recommend unless you like being told no a lot. Good luck
Response from PlushCare Virtual Healthcare: online doctorMay 6, 2019
Hello, Thank you for providing your review. I'm extremely disappointed that we failed to WOW you. Clinical outcomes and WOW'ing patients with amazing service are our highest priorities - that's why we work so hard at PlushCare for our patients. We take patient outcomes very seriously and we're sorry that your condition did not improve following your initial appointment. Our policy is 100% patient satisfaction so we'd like to remedy this situation. Please email Marjorie who is part of our quality assurance department at [email protected] with your information, and we can come up with a solution. Looking forward to hearing from you.
Alicia T.
Amazing experience. So much easier than going to a doctor's appointment when you do not have the time to take from work for something simple as a cough or cold. Even with flu symptoms, I would choose PlushCare first before trying to get myself out of the house and wait in a waiting room while not feeling well.
Love_Labs
I don't trust Plushcare. I paid $99 for a PEP consultation with Dr. Stephanie Anderson, which lasted all of 15 minutes. I stated up front that I was paying out of pocket and not using insurance and the doctor confirmed it. She didn't think I needed PEP and then the conversation gravitated towards getting me tested for PREP. The doctor did not discuss the potential side affects or efficacy of PREP. She told me to email her if I had any questions. When I saw the lab order that she sent, I noticed that it would make me responsible for Quest Diagnostic's full rate and not the discounted rate that Plushcare has negotiated. I tried to get back in touch with the doctor, but all of my emails were intercepted by people at Plushcare. Every time I emailed, I got a different person, with a different story. Ethan said the labs would be $105 and that they would send the correct lab order. They didn't send it, so I emailed them again and Allison said I would be billed the full rate, because of the form. When I lost trust in them and asked for a refund, they connected me with a "Team Lead" named Janet, who said they could bill my credit card and send another lab form. I got tired of the headache and gave up. I don't even see any available appointments for Dr. Anderson in the near future anyway. They don't offer encrypted emails, which is another thing the doctor failed to mention. In the end, it was $99 down the drain and I still don't know if I'm okay or not.
Response from PlushCare Virtual Healthcare: online doctorApr 3, 2019
Hello, Thank you for reaching out to us. We apologize we failed to WOW you with your appointment experience. Clinical outcomes and WOW'ing patients with amazing service are our highest priorities - that's why we created PlushCare; to deliver health and happiness. Our highly trained physicians have graduated from the top 50 medical institutions in the country, so rest assured that the doctor's recommendation for your treatment was based on what she believes is the appropriate route of treatment/preventative care in your case. Again we apologize for the confusion with the lab order. We'd like to look into this further and remedy the situation. Please email Marjorie who is part of our quality assurance department at [email protected] with your information, and we can come up with a solution to the issue.
Mandy J.
Fast, convenient and affordable. Personable doctor that was knowledgeable. Nothing better than getting taken care of out of comfort of my own home when not wanting to leave home due to illness. Definately will use in future
Jason G.
Easy to use and great service!
Susan H.
Excellent services, wonderful physicians. As well as the schedulers.