PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

The doctor called me about an hour before my scheduled appointment to tell me he wouldn’t be able to refill my prescriptions and was cancelling the visit. The call lasted less than a minute and I was told I would be refunded since the appointment couldn’t happen. Despite this, PlushCare still recorded the interaction as a completed visit and billed my insurance. When I contacted support, they initially argued that I had technically “seen the doctor,” even though the call was simply to cancel the appointment and lasted under a minute. After pushing back, they said they would escalate the case. Months later, I discovered they still billed my insurance as if a full appointment had taken place and charged me a copay. Being billed for a medical visit that never actually happened is incredibly frustrating and unacceptable.

Carmen from the Care Team was amazing! I had issues with Accolade phone app and wasn't able to book a virtual dr. appt for my son. I called Accolade twice, got passed around and the call kept dropping. By the time I got to Carmen, I told her my frustration and she ensured that she stayed with me throughout the entire process and got my son the appt with a dr. she was also very caring and compassionate and really made my experience much more pleasurable EVEN though I was on the phone for nearly 2 hrs trying to get to someone to help me.

Carman from the care team was very helpful with my issue. She was kind and helped me to understand the procedure for my issue.

Careful, they will sneak "enrollment" into the booking of a session and charge you monthly without laying out billing or services or making it clear that you are doing anything more than scheduling a singular appointment. Very questionable behavior. I wouldn't seek services from them.

I was not impressed with the service,I feel I need an antibiotic she prescribed some tessellon pills and a steroid to collect the $118.00 I wont use them again.

Love handled all our issues, and we had a few! Above and beyond!

I have checked my bank account and for over 3 years I’ve been charged $30+ (Aus) for something I did not authorise. When I had reached out to them via email they said they do not have my information on file. Why are you charging me on a monthly basis when I have never used your service. I am also unable to get through to the phone number provided. It seems as though it is an AI or automatic email response. I can’t get through to anyone and I keep sending them screenshots of my transactions taken out. This is a scam and needs to be stopped immediately!! I will be contacting my my bank and authorities.

In full disclosure, as a physician myself, I try to avoid going to see my kind for care - and PlushCare provides an example as to why. PlushCare receives its highest marks for convenience. Is it convenient? Sure, for one-time or semi-urgent needs. But that is where even the benefit of their greatest accolade ends. Need longer term care? Ha! Forget convenience! For example, you should NOT be required to be seen (and charged), and your insurance company should not have to cover visits, every 3 months for medication refills - especially refills of a common medication for which frequent medical monitoring is rarely (if ever) recommended. THAT was not convenient - that is a money grab; it should be fraud since it increases the cost of care and it is not at all medically necessary. Then there is the customer service and...well, that is where my membership ended.