PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Dr. Britton was very attentive and diagnosed my problem. He prescribed the medication to treat me.

After making an appointment and waiting for 5 hours, the appointment was cancelled with less than an hour's notice. When I called to find out the reason, a representative by the name of Elijah spoke so fast that he was unintelligible. He asked for the spelling of my name and couldn't repeat it correctly. This is a great example of why patients should NOT use PlushCare.

Amanda B. Gave me the best experience ever. She was very professional, caring and had a great sense of humor.

Dr. Robert Nelson needs to go. Hung up on me mid sentence. A joke of a provider and this is coming from a medical provider which I am myself. If I was management at this company he'd be off my team.

Poor service , will not recommend any one to join its membership.. it’s a scam basically. Charging $135 for a doctors visit without insurance and not let anybody to use there insurance to cover the visit . When ask that if I have this particular insurance policy will it cover the visit on plush care their answer is well we don’t accept this insurance it’s not in our network , they claim that we accept certain PPO but actually they don’t , cos they want patients to pay $135 for visit

Didn’t get the treatment I needed I paid $129.00 for a 5 minute call. Unacceptable and would like a full refund. Thank you,

I’ve used a fair number of telehealth platforms over the years, and my experience with PlushCare - specifically with Dr. James France - was genuinely one of the better ones I've had. From the moment the appointment started, it was clear Dr. France wasn't running through a script or trying to hit some average call-time metric. He was attentive, asked the right follow-up questions, and, most importantly, actually listened to what I was telling him rather than jumping ahead to a generic diagnosis. What stood out most was how efficient he was without ever feeling rushed. He respected my time, got straight to the point, and diagnosed the issue accurately on the first pass. There was no back-and-forth, no need to re-explain myself, no sense that I was being triaged through a call center. He simply understood what I was describing and knew exactly how to address it. As someone who values his time and has little patience for inefficient processes, I appreciated that enormously. The platform itself was easy to navigate, scheduling was seamless, and the whole visit, from booking to follow-up, felt like it was designed by people who actually thought about the patient experience rather than just checking a box for telehealth availability. If I had to nitpick anything at all, it would be the membership fee structure, only because it's worth knowing about going in. That said, PlushCare offers a complimentary first month, so you can try the service risk-free and cancel with no charge if it's not the right fit for you. In my case, it absolutely was. Highly recommend, and specifically recommend Dr. James France if you're looking for a physician who's sharp, respectful, and genuinely good at what he does

I usually don’t leave reviews but had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derrick M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars! From Olivia Lufkin