PlusCup – Personalized Videos for Kids & AdultsAt PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
654 approved reviews, newest moderated first
salisha K.
So happy we got this for my 6 year olds birthday. It was a great surprise and he loved it. Everyone, including the older kids who grew up on Paw Patrol loved it! We got the Paw Patrol video and selected the character we wanted to deliver the message. The video was delivered within 24 hours. Definitely recommend!
Patrick R.
It was my daughter’s 5th birthday! She loved it. So glad we used you. Amazing!
melinda
The video is so sweet and adorable of course it made me smile and tear up listening to this special message for our little one. I like the dance option of the video it was super cute. I wish it wasn’t so pricy for a 3 minute video, and the ending was a little odd. But hoping it puts a smile on my little one’s face. Thanks again.
Julie K.
I was so incredibly happy with the videos we purchased for our granddaughter! I actually got emotional watching the Moana video. Thank you so much for creating such a beautiful memory for our family!
Michelle R.
I’m absolutely so happy with my video I ordered for my Granddaughter, I ordered it one night and received it the next day.. I did pay the extra for a quick delivery as I thought it might not get it in time, it came so quickly, I was so impressed, we ordered Elsa from Frozen, watching it made me emotional, it was so beautiful, a thoughtful & beautiful keepsake, my Granddaughter will love it, can’t wait to see her reaction! Well worth it!
shena C.
I have responded immediately after I received my video and I have been trying to follow up for over a week and have had no response. Try social media the email address absolutely ridiculous. No customer service number to call.
Response from PlusCup – Personalized Videos for Kids & AdultsJul 17, 2026
Hi Shena, We're sorry you feel this way. We did reply to your email and asked you to send us a voice note so we could hear the correct pronunciation of the name. Unfortunately, we can't guess how every name is pronounced, and we want to make sure we get it right before making any edits. Also, because we receive a high volume of orders and handle everything manually, we're not able to edit videos immediately after a request comes in. We have other customers who are also waiting for their orders, so we process edit requests in the order they're received. Please reply to the email we send, so we can edit it as soon as possible. We appreciate your understanding. Thank you, PlusCup Team
Lf
Needed a video edited and asked could it be fixed and they agreed. Didn’t mind paying for that or anything but we never talked about that. I sent the correction as they asked me to and all, all of a sudden communication stops and that was Monday here it is Thursday and my son’s birthday is tomorrow! I’m pissed! Poor communication!
Response from PlusCup – Personalized Videos for Kids & AdultsJul 17, 2026
Hi, We're really sorry to hear this, and we completely understand why you're frustrated, especially with your son's birthday being tomorrow. Could you please send us your name and the email address you used to place the order so we can locate it right away? We receive a large number of orders every day, and we're a small team handling everything manually, so unfortunately we're not always able to reply within minutes. That said, we definitely don't want your message to be missed, and we'll do our best to resolve this for you as quickly as possible once we find your order. Thank you, and we look forward to helping you.
Barbara
Created a birthday video for my granddaughter for her 3rd birthday. Such an amazing video and worth every penny. ❤️