PlusCup – Personalized Videos for Kids & Adults Reviews | Read Customer Reviews of pluscup.com

PlusCup – Personalized Videos for Kids & Adults Reviews | Read Customer Reviews of pluscup.com

PlusCup – Personalized Videos for Kids & Adults reviews

654 approved reviews, newest moderated first

M R.
Jul 4, 2026
Brilliant Spidey and his Friends video…
Brilliant Spidey and his Friends video for my 5 year pld Goddaughter we were all amazed and so happy with the whole experience
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Mohamed M.
Jul 4, 2026
Video was deleted less than 24 hours…
Video was deleted less than 24 hours with another video for another customer in the same link!
Response from PlusCup – Personalized Videos for Kids & AdultsJul 17, 2026
Hi Mohamed, We're very sorry for this mistake and completely understand your frustration. Unfortunately, our demo video was accidentally uploaded to your download link instead of your personalized video. As soon as we realized the mistake, we immediately sent you the correct video that same day. We sincerely apologize for the mix-up and any inconvenience it caused. We appreciate your patience and thank you for giving us the opportunity to make it right. thank you, PlusCup Team
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Fanny I.
Jul 3, 2026
a super creative idea
The perfect gift for a child, creating memories. The process was excellent—from processing the order to the production time and the quality of the video. I would definitely order it again for every birthday of my grandson.
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Michael O.
Jul 3, 2026
They got my child’s name wrong two…
They got my child’s name wrong two times and by the time the third video made it his birthday passed. They do not respond. Horrible communication!!! Do not order from them!! UPDATE!! this is how they treat their customers: I'm not sure why you're requesting a refund. We delivered your video, and when you asked us to change the name because of the pronunciation, we did. We also responded to your requests and made multiple revisions to help you. As mentioned before, each edit requires time, resources, and work from our team. We understand you're disappointed, but we did our best to assist you throughout the process.
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Frank - Catskill, N.
Jul 2, 2026
Highly Recommend
I saw their ad on Facebook and conducted some research. After doing so, decided to place order for my grandson’s upcoming 3rd birthday. Video arrived quickly and as advertised. I love it and cannot wait to gift it to him. I highly recommend this vendor.
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Jo
Jul 1, 2026
Absolutely amazing
Absolutely amazing! First draft mispronounced my daughter’s name, emailed them and they were happy to help fix it. I also enquired if I could change the photo as I used one that was quite cropped and they were happy to help! 2nd and final video was absolutely amazing and spot on! Daughters had a sneak peek (she heard her name while I was previewing) and her eyes lit up so much! Fantastic service, happy to accommodate and speedy responses! I didn’t pay for fast track, I ordered on 26/06, 1st video received 28/06, email sent with amendments 29/06 and final video received 01/07, well in advance of birthday 07/07! Amazing!!!
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Phillips
Jul 1, 2026
Video exceeded my expectations
Video exceeded my expectations, custom message was correct and I received it within days of ordering.
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Chris A.
Jul 1, 2026
Video is brilliant
Video is brilliant, I thank you guys so much for the prompt delivery of it. My son is going to be over the moon watching this as super Mario is his favourite. I’m also very excited to have him watch it. Thanks again truly. My excitement is unreal right now. Excellent delivery Video quality is amazing
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