Emily V.
Save yourself the frustration and choose a different company
We ordered a cold plunge and it's been nothing but a hassle from the beginning. Now we haven't even scheduled a delivery and they want a 25% restocking fee ($2000!) for a product that's we never received, hasn't been unboxed, or used. It's taken me a week to get extremely limited responses. They literally won't even answer a phone call and it takes days for someone to maybe get back to you. Do yourself a favor and go find a cold plunge anywhere but at this company. I dread the day I need customer service for my product.
Response from PlungeDec 17, 2025
Hi Emily, We are sorry to hear that you did not have the experience you or we would want for you. We do have a new system in place to schedule a phone call with us and do apologize for any confusion or frustration this new process may have caused. I have provided that resource below to allow us to assist further if needed: https://plunge.com/pages/contact I do see that my colleague Kristin was able to assist you via a support ticket and find a resolution for you. We are here to assist further if needed, Emily. -Plunge Customer Support