PlungeReviews of plunge.com

I don’t usually take the time to write reviews—but this one is earned. My experience with the PLUNGE support team was exceptional from start to finish. What could have been a routine replacement parts request turned into a masterclass in customer service. They responded quickly, handled everything efficiently, and made the entire process effortless on my end. What really set them apart: they didn’t just fulfill the request—they overdelivered. Extra parts were included without me asking, and a service representative personally called to confirm that everything was exactly what I needed. That level of follow-through is rare. In a world where most companies aim to meet expectations, PLUNGE clearly aims to exceed them—and they do. If this is how they handle support, it says everything about how they run their business. Well done.

Amazing customer service and guidance!!!! Super responsive!!!!

I am a big cold plunge advocate and have had this pro plunge for 4 years - got the gen 1 as a fairly early adopter in 2022. Used daily - shakes off morning grogginess very quickly!!! Early gen 1 had some reliability issues over time but support was responsive when escalated and was able to get me back with a working plunge - now using gen 2 much more reliable. Appreciate the support escalation by the team and their engineering iteration to keep improving the product.

Love this Sauna! Beautifully made and has been so easy to use. Setup/Delivery were fast and we could be happier with how well it’s been working!

Your delivery crew were responsive, on time and accommodating

Kristin, a Customer Success Manager, was incredibly responsive and helpful in working through a performance issue. Thank you for your timely and very helpful support.

Extremely happy with standard sauna. the whole process from purchase to setup was very easy. I received my sauna almost two weeks ago and couldn't be happier with it. It not only looks great but it performs even better.

In the process of dealing with a warranty claim that is thankfully covered, and hit a major communication roadblock. Scheduled a call with Plunge and was connected with Jonathan Lopez. He single handily solved the communication issue in 2 minutes and helped me complete my warranty claim. Best part, Jonathan is in Sales and easily could have told me to call back to connect with the right team. But instead he listened and he helped me. Plunge almost lost a customer but Jonathan’s level of customer service was outstanding and I’m really grateful! Hey Plunge, keep Jonathan around!!