Hugh J.
AVOID THIS HOST!!!! (DEC. 2018 UPDATE 2)
I'm going to break this up into a few sections, just to explain it how poor this host is. 1. the site The site has been down/extremely slow and reliable the last 24 hours. This is EXTREMELY unacceptable as I am unable to control my server or send support tickets. The site has tons of broken links, empty support pages and just plain poor website design. The site can be tough to navigate (when it's actually up). It's hard to submit tickets, which brings me to the next section. 2. Customer Support. DO NOT BUY FROM THIS HOST. Their refund policy states they do not give refunds unless they cannot fix the issue (which in their terms means you don't get refunds). They will offer you store credit which is useless as their services are garbage. High priority tickets regularly take 24+ hours (if they even respond). You will not get your money back. If you chargeback via paypal there's a chance they'll fine you, and if they can't get that money their TOS states they'll sell it to a debt collector to get it. Oh, and they have your information from when you signed up. I'm sure they'll be more than happy to use that. 3. the server The multicraft panel is buggy (due to how they modified it, a few options cant be selected without deleting the footer element every single time) and the RAM usage meter is intentionally wrong. It consistently displayed more usage than what I was really using. probably to sell higher packages. The server has extremely glitchy. It constantly resets itself which is a problem above my power to fix. Running default minecraft the server crashes often with just one player. It's extremely unreliable. Final words? AVOID THIS HOST AT ALL COSTS. they're garbage and use scummy practices. UPDATE 12/10/2018: Since I wrote this review in August, This host has tried to take down my review 3 times. All three times they claimed they could not verify I was a customer. The first time, I successfully verified it. You can see at the top of this review it says I am a verified customer. Everything in this review is 100% legit. They have abused the system time and time again to remove my review. I was banned from their discord for posting a bad review on the review channel. I was banned again on an alt for asking why they ban/delete bad reviews. If this doesn’t tell you enough about the host, idk what will. EDIT 12/15/2018: Yet again, they try to remove my review. Including a long response full of inaccuracies. Time to break it down! --"Firstly we are unable to verify you are a client of our host as your reference number was invalid and you had not provided us with an email address as we had asked you several times. Any client of ours would know how to give us this information when it comes to reviews. Also, this is the only review you have made. " This is entirely false. I never provided ploxhost directly with any reference number. I have verified my review with trustpilot themselves, as you can see at the top of my review. "Any client would know how to give us this information" I know how to give the information. I gave it to Trustpilot and they confirmed it. Considering you threaten me later in the reply, you won't get my info. Sorry! --"Our site had not had any downtime as we currently have a 99.9 uptime the only downtime that our clients had experienced months ago when we were doing updated to the site. There were an email and announcement on our discord channel about these updates. If you were a client you would have fully been alerted about this and aware of this." This review is from august. Months ago. There was a huge downtime. I couldn't access your discord because 1. your site was down and 2. your discord links were expired. I never recieved any emails. --"As for our refund policy, we do issue refunds if you are not able to use your services within a 2-day time frame and you have contacted support, and we were unable to fix the issue you had. If we can fix the issue, we usually issue a credit instead, or if the request was not within a 2-day time frame, then credit is the issue instead. As the terms state, you have to contact support about your issue and have a reason for why you want a refund.' You don't issue refunds unless you can't fix the problem. And guess what: you never admit you can't fix it. Store credit is useless if your service is so bad. I contacted support and was refused a refund. I charged back because you didn't provide me with a good service. Take it up with my bank, not me. Enjoy wasting your time fighting it though. (time which could be used improving your service, like that matters lol) --"Chargebacks are against our terms as you are required to work with us on any issues you have with services before you issue a chargeback. In most cases, if you charge back without consulting with a service provider and we inform your bank you could get in trouble with your bank as banks require you to speak with the service provider before charging back for any services." I did try to work with you. You refused a refund. Chargeback time! Also, don't try and threaten me. --"We also have to pay an additional fee for chargebacks as well. " This wouldn't be a problem if you actually provided a service not worthy of a chargeback. --"Recently our multicraft panel has been updated and runs super fast now there are no bugs on the panel. As for the RAM usage, I think you are confused on what percentage is and the actual amount of RAM you are using. A percentage does not tell you how much RAM the server is using it's giving an estimated amount of RAM usage just because its a high rate does not always mean you are using a large amount of your RAM. There is also no way to set multicraft to lie about the RAM percentages this is all built into multicraft." You can easily fake multicraft. I used an in-game plugin to read actual ram usage and it was wildly lower than what you reported on the site. --'We will also not tolerate any fake reviews about our host. As of now, we have no way knowing you brought services from us and your review has some parts that do not fit in with the services that we provide. It's also fishy how this is the only review you have made and sounds a lot you attempt to create a false review." Nothing about this review is fake or fishy. I made this account SPECIFICALLY to share my experiences. You do have a way to verify this is real. Look at the "verified" at the top of the review. "your review has parts that don't fit in" So you're saying you don't host minecraft servers? Because thats the only thing I said I bought. 𝗔𝗴𝗮𝗶𝗻, 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗰𝗼𝗺𝗽𝗮𝗻𝘆'𝘀 𝘀𝗰𝘂𝗺𝗺𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀. 𝗔𝘃𝗼𝗶𝗱 𝘁𝗵𝗶𝘀 𝗵𝗼𝘀𝘁 𝗮𝘁 𝗮𝗹𝗹 𝗰𝗼𝘀𝘁𝘀. 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗲 𝗶𝘁 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗿𝗲𝗽𝗹𝗶𝗲𝘀 𝗵𝗼𝘄 𝗯𝗮𝗱 𝘁𝗵𝗲𝘆 𝗮𝗿𝗲.
Response from PloxHostDec 15, 2018
We are genuinely sorry to hear that you had a bad experience with our host. Firstly we are unable to verify you are a client of our host as your reference number was invalid and you had not provided us with an email address as we had asked you several times. Any client of ours would know how to give us this information when it comes to reviews. Also, this is the only review you have made. Our site had not had any downtime as we currently have a 99.9 uptime the only downtime that our clients had experienced months ago when we were doing updated to the site. There were an email and announcement on our discord channel about these updates. If you were a client you would have fully been alerted about this and aware of this. As for our refund policy, we do issue refunds if you are not able to use your services within a 2-day time frame and you have contacted support, and we were unable to fix the issue you had. If we can fix the issue, we usually issue a credit instead, or if the request was not within a 2-day time frame, then credit is the issue instead. As the terms state, you have to contact support about your issue and have a reason for why you want a refund. As for tickets it clearly says on our site all tickets are responded within 24hrs this means at the longest a ticket can take 24hrs to get a response to however those cases are rare and usually are due to significant issues or server setup request. The average reply time for a ticket can be under 1min or 15min max in addition to tickets we also offer discord support and live chat. Chargebacks are against our terms as you are required to work with us on any issues you have with services before you issue a chargeback. In most cases, if you charge back without consulting with a service provider and we inform your bank you could get in trouble with your bank as banks require you to speak with the service provider before charging back for any services. We would only take legal actions if you charged back a tremendous amount of money without telling us any reason why. There have also been many cases where people will buy services and spend large amounts of money to make a chargeback in attempt to get free services this is why we have chargeback fees for chargebacks and can issue legal action if you were attempting to charge back a tremendous amount to get free services. These cases apply to all service providers and not just ours. We also have to pay an additional fee for chargebacks as well. Recently our multicraft panel has been updated and runs super fast now there are no bugs on the panel. As for the RAM usage, I think you are confused on what percentage is and the actual amount of RAM you are using. A percentage does not tell you how much RAM the server is using it's giving an estimated amount of RAM usage just because its a high rate does not always mean you are using a large amount of your RAM. There is also no way to set multicraft to lie about the RAM percentages this is all built into multicraft. We will also not tolerate any fake reviews about our host. As of now, we have no way knowing you brought services from us and your review has some parts that do not fit in with the services that we provide. It's also fishy how this is the only review you have made and sounds a lot you attempt to create a false review.