PlivoReviews of plivo.com

Plivo has been my go to API for sending SMS notifications to my customers. They have great documentation and the Flow builder is good too. I wish they added 3rd party apps within that and ability to schedule sending SMS.

Like the service. I use them to forward SMS and also for various other SMS projects from time to time. Support is very responsive.

beware scammers! - their status page is an absolute lie! they never ever report issues we face (and quite often it's a major issue e.g. not receiving calls from the biggest UK provider) - they over charge and refuse to issue refunds for services they don't provider because their system is not working properly. Just recently we analysed our sms traffic and there was over 2.5% messages with an unknown status (which apparently means it just got lost somewhere) yet it's absolutely acceptable for them to still charge for those. - they don't take any responsibility EVER! any issue you face you have to provide loads of examples (even though they have all the details already and could just check their logs). Then they just blame companies they work with - mostly carriers. - they don't have any monitoring in place. Every time there is an issue it's usually you reporting it first, then it takes couple hours for them to even read about it at which point it's usually ok again and they just close the ticket saying it was just a temporary issue. but what if there is an issue like this every week / month? Nothing! it's fine from their perspective and they will never do anything about it.

No joke... opened an account. I have a pre-existing call center solution that uses Twilio. Wanted to have it use other providers too. Literally opened the account, did nothing but hit upgrade account. Supplied the credit card, etc... Then they denied the account with no explanation... Not sure if this is a mistake, or whatever... I mean the product is already an existing product.

UPDATE 1/2022 Right after this review, Plivo had their top engineer reach out, zoom meeting, & they've since solved all the issues, much of which were due to a third party provider! I've actually been using Plivo uninterrupted since the original review 1 year plus.. (Only minor hiccups from support staff) But above satisfactory rating is overdue. I told them I'd update this review, So I'm changing it from one star to four stars! And since Twilio, I heard forced out a lot of users.. Plivo is your only (but best), less expensive option to be fair and to accurate to Plivo. I am no programmer and no tech-ee like many of you all, you are quite fortunate. PLIVO IS STRONGLY NOT RECOMMENDED! Plivo (or choice of Twilio) is required by a 3rd party platform, for the SMS and phone number purchasing features. I am so sorry I did not go with Twilio as a friend advised. I need to have the most basic integrations up and running, I was confused when it came to "Triggering the PHLO from your SMS app" and/or "install the server SDKs". After in-depth 8+ hours looking but not finding any useful: 'how-to-s', you-tubes, nor Plivo website additional explanation, nothing of value, as a last resort I email support, with a log of the issue, not wanting to use there time if I could solve it myself. I was SHOCKED at the DISMISSIVE RELY: "Kindly ensure that you are using the latest SDKs of composer and PHP-SDK provided by Plivo here... it is not on our end..." FIRSTLY, downloads clearly state, each is the latest version available, so telling me to go check the versions THAT YOU ALL ARE PROVIDING IS GARBAGE ADVICE AND CLEARLY "THE RUN AROUND"! WOW, LET ME UNDERSTAND THIS: I signed up for Plivo, Pay $, and Plivo provides a list of instructions to use SMS-platform. I followed step by step on the Plivo website, download the programs Plivo says, follow each step, get suck at step 4, and Plivo claims my issue, not theirs, who cares, has nothing to do with them, cavalierly. Twilight Zone! I would bet if this support person, who wanted to 'hit solved' apparently as swift as possible, early Monday morning, would have taken 5 mins to think, what issue stoping me & this SDK, could have supplied a quick fix. That I am convinced of it, and there should be more "how-to/ you-tube visuals" available anyway about this and related. Instead, now I have lost Sunday and Monday productivity, with no further reply to my follow-ups from Plivo Support!?! Unreal! I avoid UNPROFESSIONAL COMPANIES like PLIVO! What is PLIVO's "support staff" (loosely) for?? What does Plivo expect me to do now, higher a tech to install their software??? No sir! I will yell it from up-high (haha) & I will demand a refund, and go to Twilio, WHICH IS MY ADVICE TO ANYONE ELSE READING THIS. PLIVO IS PROBLEMATIC w/ TERRIBLE CUSTOMER SERVICE! -AJ

We have used multiple SIP trunk carriers for our PBX in the past but none of them get close to the simplicity of ZenTrunk. It just feels like a software first product. We will soon try and use ZenTrunk for our other systems once we are back in office.

Plivo has been improving since we signed up a long time ago. The new console was a bit confusing at the start, but we have now gotten used to it. We are happy with the platform but the sales team is pretty pushy. There are places where Plivo can improve like documentation, additional features on the console and a leave us alone sales team. I would have given a 4 stars for this review, but giving 5 to balance all the nasty reviews which seem very non-genuine.

I first used Plivo in my previous role where we built a notification engine for our internal alerts like Pagerduty. Now we also use them in my current company and my experience at both the places has been good. Earlier, we had downtimes with them but this has changed considerably over the last 2 years. I would recommend them as very reliable platform that has not disappointed our team and our company.