PlivoReviews of plivo.com

Romanian ROMA! Get lost you are F****ng thieves. STAY AWAY FROM THEM.

"Risk assessment" denial after only asking for work email and two-question form. Scam.

Scam and waste of time and money. Spoke to customer service and described use case and volume. They gave me competitive pricing and said sign up for account. Signed up and got auto denied due to some BS “risk asesmemt”. Seems They are just collecting business emails for spam because they are auto denying everyone. We are a US company, 10+ years old, using SMS for internal notifications and NO marketing. Used Twilio for years. What kind of “risk assessment” are they conducting when you sign up with just email? For sure this is a phishing scam and needs to be avoided

Damn faggots! Scam don't use their service! Steal my money!

I waited 9 weeks to get my number verified and when it finally did, I got banned by the carriers on the second text message. Complete waste of time and money. Do not use this company!!!

My experience with Plivo has been extremely disappointing. As the owner of a tech company, I relied on Plivo's services for a significant part of my business operations. Unfortunately, our account was suspended without clear explanations, even though we had been completely transparent about our usage from the start. During this issue, I found their customer service to be lacking. Our requests for clarity and temporary access to resolve ongoing disruptions were met with delayed and unsatisfactory responses. This has caused considerable inconvenience to us and our clients. If you're considering a cloud communication platform, I would recommend looking at alternatives like Twilio. Twilio offers not only a robust network, but they also have a clear policy and a more helpful and responsive support team. In conclusion, it's critical to have a reliable service provider for your business. Regrettably, Plivo failed to meet this standard in my experience. Your business deserves better. Choose wisely.

I am using Plivo for the last 3 months. Currently, we are facing a lot of call connectivity issues, especially Indian calls. We reported multiple times, But they are taking so much time to resolve this. Is anyone facing the same issue?

Plivo, a company that claims to provide automated SMS and call services, has proven to be nothing short of a massive disappointment. Their abysmal handling of the new tin DLC regulation has resulted in a catastrophic disruption to our SMS campaigns, leaving us without vital communication tools for an astonishing period of 3 to 4 days. What is most infuriating about this situation is the utter lack of transparency and communication from Plivo. Instead of proactively notifying their customers about the impending regulation and providing ample time for compliance, they simply decided to cut off their clients without any prior warning. Not a single email, not a notification within our accounts—nothing. We were left blindsided, scrambling to understand why our SMS campaigns had come to an abrupt halt. Plivo's failure to inform its customers about regulatory changes demonstrates a complete disregard for the businesses that rely on their services. It is inconceivable that a company specializing in communication technologies could be so negligent in its own communication practices. As a result of their incompetence, we were forced to bear the brunt of the consequences, enduring a substantial loss in productivity and revenue. The very essence of an automated SMS and call service provider like Plivo is to ensure uninterrupted communication between businesses and their customers. Yet, when faced with a regulatory requirement, they proved woefully unprepared. It is not the first time that Plivo has shown a lack of foresight or customer-centric approach, but this recent incident has solidified our decision to seek alternatives for our communication needs. A reliable service provider should prioritize transparency, prompt notifications, and seamless transitions when changes occur. Plivo has failed on all accounts. Their disregard for their customers' businesses and the resulting disruption caused by their inaction cannot be ignored. Trust has been shattered, and it will take an extraordinary effort to regain any confidence in this company's ability to deliver on its promises. In conclusion, Plivo's handling of the new tin DLC regulation has been an absolute debacle. Their failure to notify customers in advance and provide adequate time to comply is inexcusable. If you value reliable and trustworthy communication services, it is strongly advised to steer clear of Plivo and explore alternative options that prioritize customer satisfaction and operational integrity.