PlivoReviews of plivo.com

UPDATE 1/2022 Right after this review, Plivo had their top engineer reach out, zoom meeting, & they've since solved all the issues, much of which were due to a third party provider! I've actually been using Plivo uninterrupted since the original review 1 year plus.. (Only minor hiccups from support staff) But above satisfactory rating is overdue. I told them I'd update this review, So I'm changing it from one star to four stars! And since Twilio, I heard forced out a lot of users.. Plivo is your only (but best), less expensive option to be fair and to accurate to Plivo. I am no programmer and no tech-ee like many of you all, you are quite fortunate. PLIVO IS STRONGLY NOT RECOMMENDED! Plivo (or choice of Twilio) is required by a 3rd party platform, for the SMS and phone number purchasing features. I am so sorry I did not go with Twilio as a friend advised. I need to have the most basic integrations up and running, I was confused when it came to "Triggering the PHLO from your SMS app" and/or "install the server SDKs". After in-depth 8+ hours looking but not finding any useful: 'how-to-s', you-tubes, nor Plivo website additional explanation, nothing of value, as a last resort I email support, with a log of the issue, not wanting to use there time if I could solve it myself. I was SHOCKED at the DISMISSIVE RELY: "Kindly ensure that you are using the latest SDKs of composer and PHP-SDK provided by Plivo here... it is not on our end..." FIRSTLY, downloads clearly state, each is the latest version available, so telling me to go check the versions THAT YOU ALL ARE PROVIDING IS GARBAGE ADVICE AND CLEARLY "THE RUN AROUND"! WOW, LET ME UNDERSTAND THIS: I signed up for Plivo, Pay $, and Plivo provides a list of instructions to use SMS-platform. I followed step by step on the Plivo website, download the programs Plivo says, follow each step, get suck at step 4, and Plivo claims my issue, not theirs, who cares, has nothing to do with them, cavalierly. Twilight Zone! I would bet if this support person, who wanted to 'hit solved' apparently as swift as possible, early Monday morning, would have taken 5 mins to think, what issue stoping me & this SDK, could have supplied a quick fix. That I am convinced of it, and there should be more "how-to/ you-tube visuals" available anyway about this and related. Instead, now I have lost Sunday and Monday productivity, with no further reply to my follow-ups from Plivo Support!?! Unreal! I avoid UNPROFESSIONAL COMPANIES like PLIVO! What is PLIVO's "support staff" (loosely) for?? What does Plivo expect me to do now, higher a tech to install their software??? No sir! I will yell it from up-high (haha) & I will demand a refund, and go to Twilio, WHICH IS MY ADVICE TO ANYONE ELSE READING THIS. PLIVO IS PROBLEMATIC w/ TERRIBLE CUSTOMER SERVICE! -AJ

very good and reliable API

Plivo has been a great choice for our small business' office communications, as it has very flexible and easy implementation with a minimum programming knowledge. We particularly like the platform reliability, ease of provisioning local numbers, and the transparent and fair pricing structure. The only reason I'm not giving five stars is that we had a few recurring problems with the local numbers that still need to be ironed out, but they're not major problems anyway, so the score should be 4½ if that was possible.