PlivoReviews of plivo.com

Zero organisational skills, this company should shut down

Since the new UI and pricing structure came through, support is extremely hard to contact. You're faced with an AI that cant do anything unless your request conforms to your plan type. The communication around the plan changes was minimal, I only found out about this after support was denying a port-in request. After finally reaching customer support, you're met with "pay us more, or we can't help you". Which is a terrible business model. If you're a startup or small business, look elsewhere. Plivo is too expensive, too restrictive and customer support is locked behind a paywall. An expert lesson in how to strip your smaller customers of the service they expect/signed up for.

Business follows unfair practices. Capture business information and then deny trial requests wiithout giving any reasons.

Signed up, gave all my business info, more than most people would. Small business. Just got a message saying we cant offer you a trial, no reason nothing. I gave a very comprehensive reason why I wanted to use the service, for example letting customers know when I was available etc. Waste of time dont bother.

We tried to use it as firebase's sms alternative, but it was huge mistake. not sure what 500 people in the companies are doing. must be planning for bigger scam

Plivo advertises itself as “the most reliable SMS provider.” In reality, it’s the opposite. A few years ago, their entire website went offline for several days because they forgot to renew their domain - this is something that even the most basic IT operation wouldn't miss. Domain registrars send multiple reminders, which they clearly ignored. As a software engineer who’s worked with many SMS providers, I’ve never seen anything this careless. Recently, I tried to log into my old account to retrieve some information. The account was instantly blocked without explanation. I submitted a support request and waited and haven't received any response from them since then. It’s clear nothing has improved over the years.

I fail to see how it's acceptable to blacklist someone based solely on a signup attempt without any actual information or verification. That feels like an incomprehensible form of discrimination.

It is terrible. I couldn't get a test account and I get an error. Tech support responds with a standard phrases without explanation. Some kind of strange service