PlivoReviews of plivo.com

Our systems have flagged your account, due to which we are unable to provide you access to our services I'm about to go live but after upgrading my account they flagged my account.

HORRIBLE customer service. Created an app, had to test it by sending text messages to my personal phone. After I got the app working, I applied for an upgrade so I could take the app live, and I got this vague rejection email in from Plivo... "Our systems have flagged your account, due to which we are unable to provide you access to our services." That's it. No details about why the account was flagged. No opportunity to follow up with them and resolve what was obviously a misdiagnosis on their part. I had only sent SMS to test, and only to my personal phone number. When I tried to login to send a request for more information, I found they had locked me out of my account. Horrible customer service on their part.

Same issue. We are about to go live with our website but got a message from Plivo: Our systems have flagged your account, due to which we are unable to provide you access to our services. I wasted a day to use Plivo API just to learn that I can't use this in our live environments. Plivo, please put this onto your website that you are selective in offering this service and don't provide much explanation about flagging the accounts.

Renu Yadav helped to resolve issue with fraudulent transactions made. Thank you Renu.

I signed up, tried trial, upgraded. I integrated it with my custom made platform. After hassle with not receiving texts from international numbers to US numbers, I tried UK number. All worked well. In the meantime they sent some irrelevant questionaire. Since I didn't answered questionaire, yes you read correctly, they are forcing customers to answer some stupid questions like I have nothing else to do; they blocked my account totally. Well, what to say ... Good luck with you business when you treat customers like this

We were looking to move few SMS automations from Twilio to Plivo and everything was perfect until we decided to upgrade. It looks like they have no more capacity for new customers because my account was flagged... For what? No one knows, they may not even know. Reached out sales team and.... Crickets... they just don’t care or something is really wrong with their whole platform that they are selective with who they let in. Is all I can think about.

Terrible service. I was on trial and was not initially keen on using Plivo but when I did think of upgrade; I just got a one liner "Our systems have flagged your account, due to which we are unable to provide you access to our services." That is it. They dont seem to understand any business it looks like

Plivo works. It's not the best service on the market, comparing to the competition. But might be acceptable for you. But there is a more important issue: this company is completely untrustworthy. After months of contract I've suddenly received a notice of termination with 48 hours notice. There was no reason given. "Your account has been flagged" is not a reason. The funny thing is that I have not been even using the account for last few months, yet I have violated some unspecified terms of service. I still don't know what they were. Such behavior makes this company completely untrustworthy. Nobody can move entire communication system elsewhere in 48 hours. Are you willing to do business with someone who just cancels your contract for no reason whenever he feels like without a warning, with no word of explanation? Do yourself a favor and avoid any company that shows that level of arrogance and irresponsibility. No matter the size. It's just not worth to risk being a hostage of people like that.