Plants ExpressReviews of plantsexpress.com

Nice delivery. Put them in front. Was nice with the plants And on time

Delivery was awesome and 4 of the 5 rose plants were fine and seem to be thriving now after planting. The fifth , however, was pretty sad looking out of the box and is struggling—it may survive, might not. I guess 4 out of 5 isn’t bad, but a little disappointing.

Found PlantExpress online - I was concerned about using them because they are located in Southern California and I'm in Northern California on the water. Their pricing was 30% less than the NorCal vendor I found online, and 70% less than the local landscape nursery (who it turns out buys from the NorCal vendor). The NorCal dealer quoted 6 weeks. They said they had the plants in stock but were not clear why it was a six week delivery. I called PlantsExpress - they were very knowledgeable of my local microclimate and soil type, and they make weekly deliveries (door to door) to Northern California. Promised delivery in 10 days as they only make one trip a week to Northern California. We discussed options - they were very sensitive fire issues and directed me away from Italian Cypress to Japanese Wax Leaf Privet because of the fire issue. They offered 15 and 25 gallon and sent photos of the actual plants. I went with the 25 gallon. Delivery was flawless - they have a great app that lets you see where the delivery truck is (like waiting for an Uber). Carted the plants to our back yard - no additional charge. Plants look extremely healthy. They're going into the ground this week. Happy Thanksgiving!

I originally scheduled delivery for 11/13/2025 and confirmed over 1 week in advance that it would be shipped to a Sacramento hotel where I would only be for 2 days. I do not live in a regular delivery area. Then, on 11/11/2025 I was told that the trees were not available until 11/20/2025. But, clearly that wouldn't work as I would no longer be in Sacramento then. I called Plants Express and said NOT to deliver the trees but to keep the order open so that a delivery could eventually be made to Stockton, 1 hour closer to me. They agreed. Then, on the night of 11/19/2025, I received an email "confirming" the tree delivery to the Sacramento hotel the following morning! There was no way to reach the driver to cancel. The phone lines to Plants Express were closed for the day. I had no idea whether the trees would simply be dropped off while the hotel staff wondered what the heck it was all about. Ultimately, I had to pay a friend to spend 5 hours of her life trying to get these dumb trees which should not have been delivered there in the first place. Then, she wasn't able to lift them into her SUV so it was all for nothing. I then had to spend another 5 hours of my time the following day, renting a trailer to go get them myself. Mind you, I already had a free truck and trailer available to me on the original 11/13 date. What a fiasco. I called to complain and got a very nice but non-helpful gentleman who said that the gal who was responsible and could help make it right was out but she'd call me back. Nope. No call back at all. no refund. no reimbursement of my time, the rented trailer, nothing. My "free" delivery cost me $400 and 10 unnecessary hours of time. What a deal.

Great Stock! Prompt and skillful delivery. Will reorder again soon!

Great service, excellent delivery.

Very happy with the tree I purchased!

Willing to do what it takes to make customer happy.