Pionex.USThe World’s Leading Cryptocurrency Exchange with 11 free trading bots.
Pionex.US (pionex.us) has 61 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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tonyotag
Maybe it was me or the process of getting verified, but it worked as soon as I reached out to support. Support is helpful and I am now verified with full account functionality.
Gary H.
They've done everything they were supposed to. I locked myself out of my account, and it took about 8 months to get a new account established and the funds transferred over to the new account, to be sure; however, it did get done. They had me worried for a while, but it was my fault for losing access which they cured -- it just took a moment.
modesto S.
Tenia problemas para recibir los SMS y no podia entrar a Pionex.US, restableci mi teléfono y tenia como proveedor a metro pcs y como ocupaba Internet me cambie a spectrum, pero gracias a la ayuda de su equipo puedo entrar a Pionex.US
TURKEY T.
Do not put your money on this platform. You have been warned. I first sent 33 XRP to the platform The money never made it It completely disappeared I've been in contact with support I have screenshots of the emails text messages and support ticket. After those funds disappeared I decided to remove the remaining $150 I had put on the platform. It doesn't matter how well the bot works if you're not going to get your money. Do not say you were not warned. IF YOU SHOULD SO CHOOSE DO NOT LISTEN AND PUT YOUR MONEY ON THIS PLATFORM. PUT A VERY SMALL AMOUNT AND THEN TRY TO TAKE IT BACK OFF. DON'T GIVE HIM ANY MORE THAN 50 BUCKS CUZ YOU'RE GOING TO LOSE IT
Response from Pionex.USJul 29, 2025
Dear User, Thank you for your feedback. For XRP deposits, both the correct tag (Memo) and the address are required. If you deposit without the tag or use an incorrect tag, your deposit will not be successfully credited to your Pionex US account automatically. If your XRP deposit has not been credited, please contact our official support team and provide the transaction hash (TXID). They will promptly assist you in checking the issue further. If you have any further questions or need additional assistance, please feel free to reach out to our support team via live chat or by email at [email protected].
The S.
I love their grid bots, performance is great. I earned about 7.000 USDT in a week, however i feel unsafe keeping larger amounts on their platform 25.000 USDT+ simply because of many bad reviews online (people having issues withdrawing funds) It just feels unsafe. I had no issue withdrawing my 24k plus USDT though. But i would hate to reach 100.000 USDT or more, and then have issues with withdrawing my funds. For that reason i cant use this platform with ease of mind. Either i have to leave, or trade with much smaller amounts.
Carol
I enjoy how Pionex is there 24/7 to help out.
Ibrahim
I’ve never encountered a platform with such outrageously high fees—both for fiat and crypto. For context, withdrawing just $95 worth of Bitcoin cost me over $11 in fees. That’s more than 10% gone instantly, just to move my own money. It gets worse. The tax documents they provided are flat-out inaccurate. Instead of the standard "Summary of Sales" form required by the IRS, they sent me a basic spreadsheet—useless for proper tax filing. To get a compliant and accurate tax report, I now have to pay another platform $200 (the going rate for handling high-volume crypto transactions). When I brought this up to customer support—pointing out that my transaction history shows a net loss of $500, while their tax form falsely claims a $3,000 gain—they completely dismissed me. Not only did they refuse to explain the discrepancy, but the support agent was rude, told me not to use AI tools to help with my taxes, and denied my request to speak with a manager. To top it off, there’s no phone support at all. Frankly, I’m shocked and disheartened. Influencers like Brian Jung praised this platform, but my experience has been the opposite. Their automated bots consistently lose money, and it's painfully obvious they do not value their users. Their attitude and service scream "we don’t care", and that’s unacceptable in an industry where trust is everything. Avoid this platform. You deserve better.
Response from Pionex.USJul 29, 2025
Dear User, Thank you for your detailed feedback regarding your experience with our platform. Regarding Fees: Fiat transfer fees are charged by our banking partners and not directly by Pionex US. For crypto transactions, we do not charge any deposit fees, and our withdrawal fees are among the lowest compared to most regulated exchanges in the US. You can view the full fee structure for both fiat and crypto transactions here: https://www.pionex.us/en-US/fees Regarding Tax Documentation: Pionex US provides Form 8949 (for reference) along with transaction history CSV files. You can use this data to complete your tax report or import it into third-party tools for tax calculations. Please note that Pionex US does not provide tax advice. For assistance with filing your taxes, we recommend consulting a local or state tax advisor, as we already provide the relevant data required for such calculations. Regarding Trading Bots: Our trading bots are designed to generate grid/arbitrage profits, but cannot guarantee total profits. A decline in the price of underlying assets may lead to unrealized losses due to holding positions. These positions may become profitable if prices rise and the corresponding sell orders are triggered. To learn more about how our trading bots work, please refer to the following resources: https://www.pionex.us/blog https://pionexus.zendesk.com/hc/en-us/categories/4430076166169 If you need further assistance or have specific concerns, please feel free to contact our support team via live chat on the web/app or by email at [email protected].
Asif H.
The Pionex site states that the withdrawal amount will reach my account in 3-5 days. However, despite over two weeks having passed and many support queries being made, the amount I am trying to withdraw is still pending.
Response from Pionex.USJul 29, 2025
Dear User, Thank you for your feedback. ACH withdrawals usually take 3 to 5 business days to complete, while wire withdrawals typically take 3 to 7 business days. These are general estimated timeframes. If your withdrawal has exceeded this period, we apologize for any inconvenience this may have caused. Please contact our official support team via the live chat function on the web/app or by email at [email protected] for further assistance.
