This exchange does not allow you to withdraw/transfer off their platform certain cryptocurrencies such as AERO. They do not advise you in advance of placing an order that a particular cryptocurrency is restricted and not permitted to be transferred off their platform. I suspect that the reason is that they do not actually hold enough of a particular restricted cryptocurrency on their platform, such as AERO, but instead are giving you and IOU for the coin which you can redeem at market price at a later date when you sell. If this is not the case then when support reads this they should reply with a full explanation why they are not permitting a legit request for a transfer off their exchange. Regardless of their explanation they should advise that a coin is under restricted withdrawal before the customer places an order for it. If I find the explanation is satisfactory I'll remove this one star review.
DJ
Daniel J.
I have tried to withdraw funds there…
I have tried to withdraw funds there is a lot of verifications but i did them all. finally, when the screen popped up with my bank details to transfer the withdrawal it prompted me to upload my bank statement which i did. And then its says verification failed. all documents were right that i provided for verification. this is the third time its done the same
Response from Pionex.USJun 21, 2026
Dear Daniel,
Thank you for sharing your feedback.
We are sorry to hear about the difficulties you experienced during the withdrawal process. We understand this was frustrating, and we appreciate your patience in completing the verification steps.
We are glad to see that your withdrawal has since been processed. Should you have any further questions, please feel free to contact our support team at [email protected].
Thank you for your understanding.
CT
Clifton T.
Run away from Webot ( formerly Pionex US )
I created an account on this platform and funded it using my debit card. After my first deposit, I was told I had to wait 10 days before I could withdraw. I then made an additional deposit of $350 and also completed a wire transfer of $525, which was credited to my account successfully.
When it was finally time to withdraw, I was initially told the withdrawal was successful. Shortly after, I received an email stating that my KYC verification had failed and my account had been closed just like that.
I reached out to support, only to be told to check my email. That’s when I found out I would have to wait up to 2 months to get my money refunded to the original payment method. The account was closed on the 5th of April 2026 and I’m expected to wait for a refund to be initiated on the 4th of June 2026.
It’s frustrating and makes no sense, my debit card deposits were processed instantly and even the wire transfer was completed in less than 24 hours. But when it comes to refunding my money i’m now expected to wait 2 months all because of the so-called compliance team made such decision and they won’t even reply to my emails.
UID: 17140128
Support request: #105774
Response from Pionex.USApr 16, 2026
Dear User,
Thank you for reaching out and sharing your feedback. We understand your frustration regarding the timeline for your refund and the closure of your account.
Please be advised that all account activities undergo a rigorous security and compliance review. In this instance, following a thorough investigation, the account was closed due to the observation of activities that violate our terms of service. For security reasons, we are unable to disclose the specific details regarding our internal review findings.
Regarding your funds, please note that when an account is closed under these specific circumstances, the refund process requires a standard mandatory holding period to ensure the integrity of the transaction and compliance with financial regulations. This processing time is standard for cases of this nature, and we appreciate your patience while the specialized team completes this protocol.
Rest assured that the refund will be initiated to the original payment method once the required review period has concluded. No further action is required from your side at this time.
Thank you for your understanding.
JO
Joel
DO NOT USE THIS!
DO NOT USE THIS!
I put in $1,000 to test it and when I sold it, it came out as about $1,300, which was great. Now it is tax time and they are saying that I sold almost $13,000 with no recorded purchase price, meaning that I am on the hook for $13,000 tax bill for a $300 gain. This information was based on my accountant reading the yearly tax reports that Webot provides.
They didn't think this through and now I am paying because of it.
Response from Pionex.USApr 15, 2026
Dear User,
Thank you for your feedback, and we are sorry to hear about your experience.
If you need to report taxes on your cryptocurrency transactions, we encourage you to refer to the following article. Our CSV files have now been optimized to be compatible with CoinTracking: https://webot.zendesk.com/hc/en-us/articles/14868734665743
Additionally, Webot provides yearly tax reports. You can refer to the following article to learn how to obtain it from your Webot account: https://webot.zendesk.com/hc/en-us/articles/14868711085967
If the issue persists and originates from using the transaction history files obtained from your Webot account, we encourage you to contact our official support team via the Webot web/app live chat or by email at [email protected]. Please provide your account UID, a detailed description of the issue, and the relevant transaction files. We are looking forward to assisting you further.
TO
Tom
They won't send my entire 2025…
They won't send my entire 2025 transaction history to me in a format that a cointracker service can read. Tech support just said take your tax report to a tax advisor. Shameful.
Response from Pionex.USApr 15, 2026
Dear User,
Thank you for your feedback, and we are sorry to hear about your experience.
If you need to report taxes on your cryptocurrency transactions, we encourage you to refer to the following article. Our CSV files have now been further optimized to be compatible with CoinTracking:
https://webot.zendesk.com/hc/en-us/articles/14868734665743
Additionally, Webot provides yearly tax reports. You can refer to the following article to learn how to obtain it from your Webot account:
https://webot.zendesk.com/hc/en-us/articles/14868711085967
If you have any further questions or concerns, please feel free to contact our official support team via live chat on the Webot web/app or by email at [email protected].
SW
Silver Wizard J.Andrew H.
Withdraw your everything
No. Just No. If you want my Personal Info, even if it is for the IRS, you will make the availability of said service available on all your platforms, I will NOT continue using this service if they even attempt to respond Android/IOS only. I have verified myself with countless other financial sites on my computer screen, and to find this WeBot (Formerly Pionex) has no capability of that is a LARGE red flag. Be careful people, they are after that 24% of your holding you have at their mercy. PayPal, FaceBook, eBay, Amazon, these companies make sure they are not in a lawsuit by creating software for everyone on every platform, even your Bank has a website. This is a fraud alert of the highest level. If they cannot, or will not provide security for your PC, then they should defiantly not be trusted on your mobile device.
Response from Pionex.USApr 16, 2026
Dear User,
Thank you for sharing your concerns. We understand that identity verification and tax-related requirements are sensitive topics, and we appreciate the opportunity to clarify.
Webot is a regulated U.S. cryptocurrency platform and is required to comply with applicable financial and tax regulations. This includes identity verification and tax reporting obligations that are standard across regulated financial institutions.
At present, identity verification can be completed via both the Webot app and web platform. However, certain newer verification or re-verification features, such as SSN/TIN revalidation introduced to comply with IRS Form 1099-DA requirements for the 2026 tax year—are currently supported only in the mobile app. This is a temporary implementation limitation, not a security concern, and web support may be added as development progresses.
Regarding the 24% backup withholding, please note that this is a mandatory IRS requirement and not a platform policy. We do not benefit from these requirements. For more details, please following article: https://webot.zendesk.com/hc/en-us/articles/14996101200783
If you have any further questions, please feel free to contact our official support team via live chat on the Webot website or app, or by email at [email protected].
ER
Erik
Pionex/Webot SUCKS
The Pionex platform has been a frustrating experience - bogged down in red tape. Every transaction comes with endless barriers. Difficult to move funds in and out - restrictions on everything. Simple transactions requires an SMS code, email code, Authenticator code, and a live video facial recognition scan. All must be completed under the clock, so you get to do it over and over if not perfectly timed. account get locked down for days, They want bank statement uploads, proof where you get your funds, wait for their blessings, it goes on and on. Complete circus.
Response from Pionex.USDec 24, 2025
Dear User,
Thank you for taking the time to share your feedback with us. We understand that the verification and transaction process can feel frustrating, and we appreciate the opportunity to clarify the reasons behind these requirements.
Webot (Formerly Pionex.US) is a fully regulated platform. As a result, all fiat transactions can only be initiated to a bank account that belongs to the account holder and matches the legally verified name on the Webot account. For this reason, during fiat withdrawals, users may be required to submit valid supporting documents to verify bank account ownership. These processes are necessary to comply with regulatory and banking requirements.
Additionally, asset deposits and withdrawals are core, high-risk functions of the platform. These transactions cannot be treated lightly. The multi-factor authentication steps are in place to ensure that only the rightful account owner—who has access to all security credentials—can initiate transactions. This significantly reduces the risk of unauthorized access and protects user assets.
To clarify the timing concerns: Email and SMS verification codes are valid for 5 minutes. Google Authenticator codes refresh every 30 seconds and can be entered last. These timeframes are consistent with industry standards used by other major financial and trading platforms, and they are designed to balance security with usability.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at [email protected].
NO
Nocal
Shame on pionex US and their shitty…
Shame on pionex US and their shitty programmed bot customer service that claims to be human. I sent $5850 wire to pionex US and after so many days my account is not credited and they claim no deposit has been received even though I have showed them all the required transactions screenshot and the federal wire ref number. I'm devastated
Edit: The suspended my crypto withdrawal and ask to send money back to my account but they won't even let me do that anyways I made a 5,000 to my bank account and they won't let me send the remaining
Response from Pionex.USDec 9, 2025
Dear User,
Thank you for your feedback. We are pleased to inform you that your deposited funds have been credited to your account.
The delay in the successful deposit process occurred because the correct fields for entering the Unique Reference Code and Deposit Message were not used. Please note that when this happens, manual review and confirmation are required, which can take a few business days to complete.
Additionally, we would like to inform you that the correct field to use is the “Message to Recipient” field. We recommend using this field for future wire deposits to ensure smooth and timely processing.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at [email protected].
