Pionex.USThe World’s Leading Cryptocurrency Exchange with 11 free trading bots.
Pionex.US (pionex.us) has 61 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Joseph F.
By far the best exchange I have ever used. Let alone how great an idea the bots are. The fees are lower on this platform than anywhere else and they will literally have a 1 on 1 conference with you and hold your hand through the first profit.
Jon
They took $100 from my account via ACH and didn’t post to my account claiming ACH maintenance. They cannot provide a date when it will be posted and ACH maintenance is done
Response from Pionex.USDec 7, 2023
Dear Jon, Thank you for your feedback, we are pleased to inform you that your ACH deposit of $100 has now been credited to your account. We appreciate your feedback and sincerely apologize for any inconvenience caused by the ACH Deposit maintenance. If you have any further questions, please feel free to contact our support at [email protected]. Thank you for your understanding.
Ron M.
I have been using Pionex since April of this year. I had trouble depositing USD and had to Deposit USDT instead, that should have been my first clue. Currently their USD ACH deposit is not working, there USD ACH withdrawal is not working, and there USD wire transfer withdrawal is not working. But the wire transfer deposit is working. I tried to withdraw my BTC but it failed. An error flashed on the screen briefly and then disappeared before I had a chance to read it. I tried again and again, same results I cannot withdraw my crypto. I opened online chat that did not help, so I submitted a ticket through email. I am waiting to see what they have to say about it, but not very happy that I cannot withdraw my own crypto. UPDATE; I confirmed to have the 0.0015 BTC deducted back on the 9th of November and was told it would take 1 to 5 days to complete. It is now the 25th of November and still not done. And now you going to make me wait another 1 to 5 days to have it done? Also, I am currently unable to withdraw USD or Crypto either by ACH or wire transfer. Update; They finally fixed the problem, it did take them awhile to do it. They stayed in constant contact with me and were genuinely concerned about my issue. I decided to keep what little crypto I have on there for now and may add more at a later date since there exchange rates are low.
Response from Pionex.USNov 25, 2023
Dear Ron, Thank you for your feedback. We appreciate your understanding regarding the ongoing maintenance of the ACH (Bank Account) deposit function. However, during this period, you can initiate ACH withdrawals without any issues. It's important to note that the Wire deposit, withdrawal function, and Debit card deposit function are fully operational. You have received a trial fund of 0.0015 BTC, which you can use to create an ETH/BTC bot. However, please be aware that Pionex.US will temporarily lock the withdrawal function of your account. To activate the withdrawal function, you are required to reserve 0.0015 BTC (tradable) in your account. Pionex.US will deduct this amount, and upon completion, your withdrawal function will be re-enabled. We have confirmed your agreement to deduct the 0.0015 BTC for the withdrawal function activation. The deduction process and activation are expected to be completed within 1-5 business days. We will promptly notify you via email once the process is finalized. Thank you for your patience and cooperation.
Isaac L.
Good rates, a limiting platform, and a very cold shoulder so far. After using some other platforms and seeing the good rates I decided to try Pionex.US (not to be confused with Pionex) I noticed after accessing their platform that they don't have a signal bot to use with Tradingview, so you are limited to using their preset bots which I found very frustrating. So... time to find a platform that fits my needs better, but wait, you can't have your funds back. Why? Good question you completed all of your KYC documentation and there shouldn't be any issues but we don't have to give you a reason so we will just be vague about some security measures we can't discuss for security reasons and not offer a way to solve this issue or support you. Want to talk to someone who knows what is going on and why? Forget it, you will get stonewalled with the parroted go-to response about how they aren't allowed to discuss why, as a customer, they can't help you (great business model) on multiple occasions with no escalation of the issue or a remedy (to which I saw the reviews before posting this and I am not the only one having these issues). After multiple attempts, it is now 30 days into the 60-day waiting period which I don't understand and can't get an explanation for the reasoning ("We might have a security something, let's just wait for it to go away and make customers not want to deal with us ever again.")? I will just have to let my funds stagnate or risk using the preset bots on the platform which just shuffles your money around while you are HODL and hoping the currencies don't negatively fluctuate too much in the market. Hopefully, if you are on the edge and want to get into crypto you can learn from my (and many others) mistakes and not use this company unless you don't want access to your funds for 1/6th of the year with no explanation.
Response from Pionex.USNov 24, 2023
Dear Isaac, Thank you for sharing your experience. We're very sorry for any frustration you may have faced. If any potential irregularities are detected with your ACH deposit, please understand that a 60-day hold period will be required before withdrawal. We truly appreciate your understanding here. We appreciate your feedback on the bot options. We're working on expanding choices and potentially a bot that can integrate with Tradingview. For more information, please email our support team at [email protected]. Thank you for your understanding.
Tierra C.
my name is Tierra, i create a business account. Before 2 weeks after my any deposits, pionex simple closed my account. Simple say me in letter (sorre but we closed your account). But why? I didn't break any rules. If I funded my fiat account, I used my business account. If I sent money, I also used my business account. That's very strange. They made a lot of money on my transfers because each money transfer takes a 10 dollar fee.
Response from Pionex.USSep 27, 2023
Dear Tierra, Thanks for your feedback. We want to emphasize that Pionex.US is a regulated exchange and adherence to the Pionex.US User Agreement is paramount. It is essential for maintaining our services' integrity and ensuring user asset safety. If you violate the terms of the Pionex.US User Agreement, we may terminate your Pionex.US account as required. Any funds associated with your account will be returned to your original bank account. If you have any questions or concerns, please do not hesitate to contact Pionex.US official support at [email protected].
Mark W.
Ok so after the 24 hour wait why am I trying to withdraw and it’s giving “Rejected. Unknown error” . I withdraw already before then.
Response from Pionex.USAug 26, 2023
Dear Mark, Thank you for reaching out to us. We would like to inform you that after depositing funds to your Pionex.US account via Wire Transfer, there is a 24-hour holding period before you can initiate a withdrawal. You can find more information about the reasons behind withdrawal time limits in our article here: https://pionexus.zendesk.com/hc/en-us/articles/16033955440793. Additionally, you can check the "Withdrawable Time" details of the wire deposit in this article: https://pionexus.zendesk.com/hc/en-us/articles/18577061043737. If you cannot withdraw your funds after 24 hours, please don't hesitate to contact our support team. You can reach us via the live chat feature on our website or by emailing us at [email protected]. Thank you for your understanding and patience.
AKBER A.
Don't deal with this company, it is a scam, So I deposited my funds from my Chase account and then did some trading for 2 months, got overall lost as their bot is ridiculous and does not work as expected. I request the withdrawal to be sent to the same account as the deposit and then it is not working, Here is what they are saying "Because our database could not generate the name of the corresponding bank based on the ABA number you entered, your withdrawal request was failed. We hope to optimize this problem in the next few days. You can try to withdraw USD to other bank accounts or initiate a withdrawal in the next week. " My Reply No way, I am going to file a case against your company, this is ridiculous, how come you took money from the same bank when I did deposit it worked and you took money from that account, and when the time come to return the money back you are giving an excuse, I wanted to speak with your Manager, if I do not receive back my money, I will proceed with a legal case
Response from Pionex.USJun 20, 2023
Dear Akber, Thank you for your feedback. We apologize for any inconvenience caused. Our bot is designed to assist users in automated trading, but we can't guarantee profitability. If your bot is not performing as expected, it may be related to your bot parameter settings or market price changes. You can send a screenshot of your bot orders to [email protected], and our support team will check it and provide appropriate suggestions. The Pionex.US database can't identify the ABA numbers of some banks, resulting in some users experiencing failures when withdrawing funds to certain bank accounts. Our developers have fixed this problem, you can try to re-initiate USD withdrawal. Thank you for your understanding and support of Pionex.US.
Techguy
Scam company, they took almost $20 from my account and showed no transaction history at all
Response from Pionex.USMar 7, 2023
Dear user, When you deposit Pionex.US via ACH, we will pre-fund your Pionex.US account so that you can start trading with the funds immediately, and Pionex.US will settle the funds within 14 days of the deposit. The problem you are experiencing is that Pionex.US has failed to settle the funds due to insufficient balance in your bank account so we will deduct the funds pre-deposited to your Pionex.US account (with a small handling fee). (We have provided feedback to the developer about the lack of record of the deducted funds and will optimize it as soon as possible.) To avoid this issue, the next time you deposit Pionex.US via ACH, please maintain a full bank account balance before the funds are cleared.
