I asked a question to their customer service on a weekend and I got a response within a couple minutes. That is outstanding!
SW
Silver Wizard J.Andrew H.
Withdraw your everything
No. Just No. If you want my Personal Info, even if it is for the IRS, you will make the availability of said service available on all your platforms, I will NOT continue using this service if they even attempt to respond Android/IOS only. I have verified myself with countless other financial sites on my computer screen, and to find this WeBot (Formerly Pionex) has no capability of that is a LARGE red flag. Be careful people, they are after that 24% of your holding you have at their mercy. PayPal, FaceBook, eBay, Amazon, these companies make sure they are not in a lawsuit by creating software for everyone on every platform, even your Bank has a website. This is a fraud alert of the highest level. If they cannot, or will not provide security for your PC, then they should defiantly not be trusted on your mobile device.
Response from Pionex.USApr 16, 2026
Dear User,
Thank you for sharing your concerns. We understand that identity verification and tax-related requirements are sensitive topics, and we appreciate the opportunity to clarify.
Webot is a regulated U.S. cryptocurrency platform and is required to comply with applicable financial and tax regulations. This includes identity verification and tax reporting obligations that are standard across regulated financial institutions.
At present, identity verification can be completed via both the Webot app and web platform. However, certain newer verification or re-verification features, such as SSN/TIN revalidation introduced to comply with IRS Form 1099-DA requirements for the 2026 tax year—are currently supported only in the mobile app. This is a temporary implementation limitation, not a security concern, and web support may be added as development progresses.
Regarding the 24% backup withholding, please note that this is a mandatory IRS requirement and not a platform policy. We do not benefit from these requirements. For more details, please following article: https://webot.zendesk.com/hc/en-us/articles/14996101200783
If you have any further questions, please feel free to contact our official support team via live chat on the Webot website or app, or by email at [email protected].
FF
Felix F.
By far the best trading app
By far the best trading app, easy to set up and trade. Low fees, great staff always there to help u wjemmhen u need it the most! Wouldn't trade pionex for anything else. Thank you guys!
AD
Anita D.
They helped me unlock my acct
They helped me unlock my acct. i am pleased with the service !
ER
Erik
Pionex/Webot SUCKS
The Pionex platform has been a frustrating experience - bogged down in red tape. Every transaction comes with endless barriers. Difficult to move funds in and out - restrictions on everything. Simple transactions requires an SMS code, email code, Authenticator code, and a live video facial recognition scan. All must be completed under the clock, so you get to do it over and over if not perfectly timed. account get locked down for days, They want bank statement uploads, proof where you get your funds, wait for their blessings, it goes on and on. Complete circus.
Response from Pionex.USDec 24, 2025
Dear User,
Thank you for taking the time to share your feedback with us. We understand that the verification and transaction process can feel frustrating, and we appreciate the opportunity to clarify the reasons behind these requirements.
Webot (Formerly Pionex.US) is a fully regulated platform. As a result, all fiat transactions can only be initiated to a bank account that belongs to the account holder and matches the legally verified name on the Webot account. For this reason, during fiat withdrawals, users may be required to submit valid supporting documents to verify bank account ownership. These processes are necessary to comply with regulatory and banking requirements.
Additionally, asset deposits and withdrawals are core, high-risk functions of the platform. These transactions cannot be treated lightly. The multi-factor authentication steps are in place to ensure that only the rightful account owner—who has access to all security credentials—can initiate transactions. This significantly reduces the risk of unauthorized access and protects user assets.
To clarify the timing concerns: Email and SMS verification codes are valid for 5 minutes. Google Authenticator codes refresh every 30 seconds and can be entered last. These timeframes are consistent with industry standards used by other major financial and trading platforms, and they are designed to balance security with usability.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at [email protected].
NO
Nocal
Shame on pionex US and their shitty…
Shame on pionex US and their shitty programmed bot customer service that claims to be human. I sent $5850 wire to pionex US and after so many days my account is not credited and they claim no deposit has been received even though I have showed them all the required transactions screenshot and the federal wire ref number. I'm devastated
Edit: The suspended my crypto withdrawal and ask to send money back to my account but they won't even let me do that anyways I made a 5,000 to my bank account and they won't let me send the remaining
Response from Pionex.USDec 9, 2025
Dear User,
Thank you for your feedback. We are pleased to inform you that your deposited funds have been credited to your account.
The delay in the successful deposit process occurred because the correct fields for entering the Unique Reference Code and Deposit Message were not used. Please note that when this happens, manual review and confirmation are required, which can take a few business days to complete.
Additionally, we would like to inform you that the correct field to use is the “Message to Recipient” field. We recommend using this field for future wire deposits to ensure smooth and timely processing.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at [email protected].
DS
Daniel S.
Haven’t added the app yet
Haven’t added the app yet, but customer service was fast. The way to get your money in and out (so I inquired) is buy another crypto that has fast and cheap transfer fees and just transfer to another wallet. If that wallet has funds than you can deposit it to your bank from another exchange. XLM and Robinhood work well for me. You still pay small transfer fees (depending on crypto.)
