Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

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Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Ian A.
Dec 1, 2021
Excellent customer support.
Customer service is great and thorough. Chen was very detailed and incredibly helpful.
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Jennifer G.
Nov 30, 2021
Great help and feedback
Great help and feedback
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MaryAnn M.
Nov 26, 2021
Supportive Customer Support
I had a very positive experience with Pinwheel Customer Support via Joseph N. My daughter's Pinwheel phone did a factory reset for some reason, and Joseph was very professional and patient (with just the right amount of humor) in directing me through the steps to try to resolve the problem. Based on this experience, I can say that not only does Pinwheel have a good product, it also has the team to back up and support this ideal product. I will recommend Pinwheel to my elementary school teacher colleagues to pass along to the parents of their students. *****
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D M.
Nov 26, 2021
Great customer service
Great customer service. I can easily and quickly get a hold of a real person to help me with any questions or concerns. I highly recommend!
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Lindsey B.
Nov 26, 2021
Pinwheel has been a terrible experience…
Pinwheel has been a terrible experience for us. I have spent so many of my afternoons and nights on with tech support with no resolution. We had one failed phone and got sent another that was just as bad - So many issues. Glitches galore. Finally drew the line when I couldn’t communicate anymore with my daughter via text or call and the charger quite working and tech support couldn’t help. Her phone wouldn't keep the right time, her texts wouldn’t show up as an alert, her camera didn’t work on the 1st phone, etc. Now I am stuck with an expensive phone for nothing. Disappointed. We have a lot friends needing phones like this right now for their preteens and I’ll be sure to tell them to go elsewhere. Spent a lot of money for nothing.
Response from Pinwheel Kids PhonesDec 7, 2021
Hi Lindsey, so sorry about the delayed response here! We're going to be reaching out to you and trying to assist you further on all your communication issues to try to make sure everything is set up correctly and assisting with a refund, if that's what you would like. I am super apologetic on the issues you've had getting set up, we never wish that for any of our customers and would love to assist you as best we could and get you the answers you need. - Ethan
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Jordanna E.
Nov 26, 2021
Support was great when I contact them…
Support was great when I contact them and was quick to resolve the issue so for that reason I have given 5 stars. However! The initial issue that resulted in me needing to contact support was that my son was able to install Snapchat on his phone, even though it's not an approved app. It doesn't show on the main screen either, so somehow he's accessing stuff in the background. So for THAT issue, I'd rank Pinwheel itself a little lower in not being able to have closed this loophole before since it touts itself as being unhackable by kids.
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Michael M.
Nov 25, 2021
Helped us on a holiday!
Nina was so helpful and fixed a problem for us on Thanksgiving day! We are grateful for her amazing help.
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Dacia H.
Nov 23, 2021
Pinwheel is seriously the best!
Pinwheel is always so so helpful and goes above and beyond helping me with my technical difficulties. They are so kind and patient.
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