Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

Call Directions Website

Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Computers & Phones, Texas

Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Monica C.
Dec 7, 2021
Good company
Quick response and they were able to resolve our concerns.
Report
Mary-Anne H.
Dec 6, 2021
Customer service and support were very…
Customer service and support were very helpful
Report
Andrea P.
Dec 6, 2021
Not thrilled with Pinwheel
I’m pretty dissatisfied with this product and phone. Though I do appreciate all the aspects of the product in terms of safety and security for my children, the initial setup and figuring out how to use all the aspects is confusing, frustrating, and just downright difficult. Also, the actual communication features aren’t great- half the time when I try to call my child, it doesn’t even ring on her end and goes straight to voicemail; this is as I’m holding her phone in my hand! The most important thing about my child having a phone is that I’m able to communicate with her. So if that ability to communicate is not reliable, then it’s worthless in my mind. And though customer service is pretty responsive and helpful, I don’t think I should have to text or email them 25 times during the initial setup because things aren’t working as they should.
Response from Pinwheel Kids PhonesDec 7, 2021
Hi Andrea, I am terribly sorry you've had a hard time getting set up on the device. I've dispatched the Tech 2 team to help you as thoroughly as possible and we will try to help address and fix all the issues you've listed. When you're in touch with them, we'd love to hear more about your experience and if there's anyway we can help improve it. We'll try not to have 25 more tickets with you either, we'll make it one and done, no problem. - Ethan
Report
Mariel
Dec 3, 2021
Helpful customer service
Arthur L. helped me so fast! He was super courteous and kind. Great customer service experience!
Report
Austin
Dec 1, 2021
Thanks to Chen B for helping me!
Thanks to Chen B for helping me!
Report
Amy
Dec 1, 2021
Fantastic Customer Service
I needed help with the caregiver portal connecting to my child's phone. Chen was extremely patient, helpful, and kind. I am very impressed with the customer service at Pinwheel!
Report
Heather W.
Dec 1, 2021
Excellent and fast customer service!
Excellent and fast customer service!
Report
dawn C.
Dec 1, 2021
So far I have been extremely impressed…
So far I have been extremely impressed with Pinwheel. I have had a lot of questions regarding the phone and it’s safety features. I just want to make the right choice for my kids when it comes to placing technology in their hands and their growing minds. The companies customer service is attentive and thorough when answering questions. I really like how the company is open to evolving with the kids and families needs while still staying true to safety! We just ordered our phone so now we will see how the actual phone holds up to my kids and our expectations. I feel confidant it will since so far I have been super impressed with their customer services. A++
Report