Jill T.
Chen and Rizza were so helpful today
Chen and Rizza were so helpful today - Very kind, patient, and knowledgeable

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jill T.
Chen and Rizza were so helpful today - Very kind, patient, and knowledgeable
customer
he helped with what i needed.
Jaclyn J.
Absolutely terrible. Phone doesn’t work. Can’t get anyone to reply for at least 7 days EACH message. I did all requirements to make the 30 day window of full refund. This started in July and now its Oct and I STILL can’t get my refund or responses to return the phone.
Response from Pinwheel Kids PhonesOct 20, 2026
Hi Jaclyn, we're so sorry for the delay on helping you return. I’ve already had someone check in on your case and we’ll make sure this gets to a resolution for you soon.
Laura
This service is amazing and helped us protect our child until he was ready to be unsupervised. The tech support is always responsive and knowledgeable. Easy to cancel once we hit that point. Thank you, Chen B!
Dan O.
patience and helped with technical issues that were driving me a bit bonkers!
C D.
Pinwheel is a great concept and lots of it works very well. There are some frustrating quirks however. In order to get google play store on my daughters phone I needed to spend a considerable amount of time on live chat with an advisor to get this sorted, when it should have been a simple task. The support from the live chat technician was fantastic, it’s just a shame that some simple tasks seem to not be simple. Thank you to the customer service department for all of their help today.
B. L.
very proficient and knowledgeable. got right to the point and delivered the fix expertly.
Michael A.
Chen, in customer support was epic. Had an issue with app downloads and she walked me through sorting it. Very patient and professional. Great experience