Renee I.
Great customer care
It's a great system. Clearly new, and constantly improving. Great customer care whenever I encounter an issue.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Renee I.
It's a great system. Clearly new, and constantly improving. Great customer care whenever I encounter an issue.
Megan S.
Quick response and was able to resolve my issue.
Kelli C.
I ordered a phone for my daughter for Christmas. I was unaware that it was a pre-order and was not going to make it on time unless I chose 3 day shipping. Later I saw that 3 day shipping was being offered for free because of the backorder. I contacted the company to see if they could change my order from standard shipping to the 3 day shipping so it would arrive on time for Christmas. Julia O. was very helpful and made the change happen. The phone was to ship on 12-17-21. Today is 12-19-21, so far I have not received an email with a tracking number confirming shipment and the 3 day delivery. I am hoping I receive the email tomorrow and the phone does actually show up on time.
MAREN W.
Customer service is super helpful!
Blake P.
Ems provided tremendous customer service. Really pleased with how things worked out.
Holly
The customer service rep was very responsive and helped me very quickly with my problem. Great job Chen!! Thanks!
Jennifer Layton W.
My kids have had pinwheel phones for a year. Through the growing pains of developing the phones, we have had great customer service every time we have needed it. I just had a question about group texting. I was able to use the live chat option and get the answers and education I needed. I love that it is convenient!
Aida N.
Bought this phone as a gift for our 13 y/o who was the last of his friends to not have a phone. At first he hated it; no instagram, no snap, no tiktok, no web browser, but he got used to it and there are enough "older" apps to keep him happy. His dad and I love it. He's got time to be exposed to all that (which he probably is at school anyway), no need to rush it in our family. So thanks Pinwheel for making an agonizing decision (getting him a phone) easy. Next will be his little sister in a few year.