Britt
Chen gave quick and clear instructions…
Chen gave quick and clear instructions on how to solve the issues I was having. Thank you!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Britt
Chen gave quick and clear instructions on how to solve the issues I was having. Thank you!
Marie B.
Ems L was so helpful. I had purchased a second device and needed help linking it to my existing account. Ems L was prompt and thorough. I love pinwheel for my children. Thank you for providing something so perfect for young children in this crazy, techy world!
Molly F.
Thanks Mark S! We had major issues getting apps on the phone, but with a little patience he solved the glitch, and hopefully future problems
Kevin
Chen B in customer support was EXTREMELY helpful and so nice so that experience was good. But, my kid's phone randomly went back to factory reset, and when we tried to get it fixed the IT person who I don't know the name of took a long to respond (sometimes) and 1/2 solved some of the problems but we managed to figure out the rest. so my Chen B experience 5 stars but my IT 1 star
david
Fast and friendly support!
Leigh Anna F.
Genn was quick to respond to my questions and provided useful links and info.
Amy K.
Fast, friendly, and efficient!
Irene M.
I had a question concerning a recent purchase. Pinwheel was able to assist me in a friendly, timely, and hassle-free manner. They provided me with a solution that fits my family's needs. Excellent service!