Pinwheel Kids Phones Reviews | Read Customer Reviews of pinwheel.com

Pinwheel Kids PhonesReviews of pinwheel.com

4.4771 reviews
Computers & Phones
1250 S Capital of Texas Hwy, Building 3, Suite 400, Austin, Texas

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Pinwheel Kids Phones

About Pinwheel Kids Phones

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.

Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pinwheel.com
Website: pinwheel.com
Category: Computers & Phones
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pinwheel Kids Phones reviews

771 approved reviews, newest moderated first

Freya Fulljames G.
Sep 17, 2026
customer services woeful
I bought a motorola pinwheel for my 13 year old son. The motorola SIM eject button broke on the second time we used it. Customer service have been very slow to respond to my questions about how to return the phone. I can find no customer service numbers for uk customers. In the meantime my son is travelling to/from school and clubs on public transport with no means of contacting us. This is unacceptable for a phone company who purportedly offer a safe phone experience for kids and their parents.
Response from Pinwheel Kids PhonesSep 22, 2026
Hi Freya! We completely understand how urgent this is, especially with your son traveling without a way to reach you. We're sorry for the slow response and for the inconvenience this has caused your family. I tried looking up your case to have our team follow up but I'm unfortunately unable to locate tickets under your name. For our UK customers, phone support isn't available, but our live chat is the fastest way to reach us and get your return sorted quickly. Please don't hesitate to hop on and let the agent know the situation so we can prioritize getting this resolved for you as soon as possible.
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Taylor
Sep 14, 2026
Phone doesn’t work for outgoing calls
Phone doesn’t work for outgoing calls, customer service is awful and takes 7-10 business days to respond.
Response from Pinwheel Kids PhonesSep 16, 2026
Hi Taylor, we're sorry to hear about the trouble with outgoing calls and the wait on our end. We have been working through a higher volume of tickets than usual, which has stretched our response times. If you haven't already, please try reaching us through live chat for a faster response, and we'll make sure your call issue gets looked into right away.
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Matt A.
Sep 12, 2026
Unacceptable customer service
We were initially quite happy with the phone but six months in and we had some quite serious technical problems. Pinwheel’s customer service has been awful. No UK phone number to call, emails not returned and waited hours to be connected to someone online. Once connected the support was just farcical and we couldn’t even get the most basic of questions answered. Eventually gave up and had to buy another phone. I wouldn’t recommend Pinwheel to anyone based in the UK because there is zero support if things go wrong
Response from Pinwheel Kids PhonesSep 16, 2026
Hi Matt, we're truly sorry for the experience you had reaching us. Our support hours follow Central Time, which we know creates a limited window for our UK customers, and a high volume of tickets lately hasn't helped. We understand how frustrating that must have been when you needed us most. If you're open to giving us another shot, please reach out and we'll make sure you're properly taken care of this time.
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Talona T.
Sep 12, 2026
Product Warranty Run-around
I was initially happy with the apps, parental controls, etc. However, I purchased the device protection and have been getting the run around for months trying to utilize the warranty as the phone was damaged. Once they finally agreed to replace the phone (after 2 months of emails including photos and videos of issues), they keep asking for a code to get the replacement phone. Nobody has given me a code. I keep asking for the required code. I have been paying the monthly service fee while this has been going on. I am counting this as a loss and going with another phone.
Response from Pinwheel Kids PhonesSep 16, 2026
Hi there Talona, we understand the frustration, and we're sorry this has taken longer than it should. To clarify, the code you're looking for comes directly from the third party insurance provider, not from us. As we've previously mentioned, it would have been sent either via email or through the claims dashboard where we submitted the claim on your behalf. That code is what allows you to claim your replacement through our shop at no cost to you. If you've checked both places and still can't locate it, please reach out to our support team directly and we'll do our best to help track it down
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Jackie K.
Sep 12, 2026
GPS/location updates terrible
This is a review of the phone/OS not necessarily the company. One of the main reasons I got my child a phone was to be able to see their location. This phone is incredibly frustrating when trying to see the current location. It updates location every half hour or so, but that isn’t helpful when I want to know where they are right now. Even when I press request current location, it loads and loads for 20 minutes plus. Sometimes it lags so bad that I get a notification that my child has left home over an hour after she has actually left home. At this point it is completely unreliable and I am considering switching providers so I can have even somewhat of a verification on where my child is.
Response from Pinwheel Kids PhonesSep 16, 2026
Hi Jackie, we're sorry to hear you're having trouble with the location feature of our Caregiver Portal. To help preserve the Pinwheel devices' battery health, the dashboard doesn't update location in real time, but refreshing it manually should pull the most current location available. If you're still running into loading issues, it may be related to the device's internet connectivity, as GPS relies on a stable connection to update accurately, so please make sure the phone always has sufficient mobile data connectivity when out. I'd recommend reaching out to our support team directly if you experience further issues with this.
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Gabe
Sep 10, 2026
Pleasantly suprised...
I was pleasantly suprised. It was much easier to communicate with Chen via the chat support than it has been with other chat customer service agents for other companies. He helped me resolve 2 issues I was having and was very helpful. Thank you!
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Jenny B.
Sep 7, 2026
Rizza is always great
Rizza is always great, it took Tech a lot of tries to get the result fixed though...
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Suzanne H.
Sep 7, 2026
Highly recommend Pinwheel for a kids…
Highly recommend Pinwheel for a kids first phone!
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