Pinwheel Kids PhonesReviews of pinwheel.com

Chen was super sufficient, friendly, and helpful!

Help was concise and easy to understand. Chen B was able to resolve my issue in minutes.

very helpful, easy instructions to follow and Chen knew exactly how to help, very quickly. Thank you.

updated payment method

this is the worst phone i have ever used in my entire life. I remember when i first got the phone, i was so excited to use it but when i opened the camera app my excitement turned into sadness, the phone was so shitty that the phone lagged every 4 seconds. I was crushed because i thought i was going to get a average or ok phone but i got this. This phone run on moldy feet fungus, it genuinely one of the most frustrating thing i have ever experienced in my entire life, i know i've already said that but i just hate this phone that much. i guess you got all the parents by the balls with all these safety features but that still means you need to make a good product. this is so annoying, the keyboard keeps on disappearing it keeps on retractingggggggggggggggggggggg ok now i canyt use my delete button, this is so annoying. READ THIS if you are a parent getting this for your teenager, DONT. It will just make your child hate you just get them a apple phone with internet restrictions. i cant wait to get a new phone to i never have to deal with all these shit phone problems anymore.

⭐️ 1 star I had the Pinwheel phone for less than 24 hours before realizing it wasn’t going to work for our family. We use Google Family Link, and despite the claims that Pinwheel is simple to set up and manage, I found the process quite complicated with our existing setup. I opened a refund request on August 27. Getting a return label required multiple follow-ups, and I shipped the phone back in early September. Since then, I have had 15+ emails back and forth with customer service, as well as multiple follow-ups through their text support number. Every time, I’m told they have a high volume of tickets and that this is causing weeks-long delays. It is now October, and I still have not received my refund for either the phone or the service. The lack of customer service has been extremely disappointing. I shouldn’t have to repeatedly chase a company for a refund after returning a device promptly. A high volume of tickets may explain the delay, but it doesn’t make it acceptable. The product wasn’t right for our family — that’s fine. The return and refund experience has been the real problem.

Spotify stopped working and I was not able update/uninstall/reinstall. When I wanted to switch the phone from my older child to younger child, customer service said they could help but "it could take a few days" with this and I spent hours on the phone and waiting for emails with incompetent IT people.

Chen was patient and took a step wise approach that made it easy to follow along. Plus, the problem was fixed!