Pinwheel Kids PhonesReviews of pinwheel.com

I spoke with Chen B who was extremely professional, extremely helpful and very, very efficient. Thanks.

Chen B really helped me in a frustrating situation. He was helpful, polite and got me through it. He seemed to really care and was equally as happy as I was!

Chen B made my experience easy and comfortable. Pinwheel has always had great customer service and this time was no different. Give them all a raise!

We ordered the Pinwheel home phone for my 9 year old daughter so she could communicate with her friends and contact us. We were very excited to recieve the phone in July but it has been nothing but a disaster. We were never able to get the phone working at all after spending countless hours with customer service trying all options and then being told the technical team is working on it with no results over weeks and then months. Every time we called we would be placed on a long hold and no progress made. Eventually we proceeded with a refund but even this process has been a nightmare. I sent the phone back straight away as per instructions and it has been over a month with no refund issued. I am now having to waste more time following up via email and phone and placed on long holds again just to try and get my money back for a product that never worked. It is beyond infuriating. I would caution anyone to purchase this product or deal with this company. I have since purchased a router through Ooma and it is working perfectly. Don't waste your time and money on this company.

I had a great experience with Chen on the help chat. Quick and easy.

Let me start by saying I don't write negative reviews, but I feel like my experience with Pinwheel merits a bad review. First of all, the phone has yet to actually work. It won't connect with our mobile network (T-Mobile). I tried calling customer service multiple times, left voicemails, and sent emails with no response. Finally got a response on their live chat. They proceeded to try and reset the phone, which I appreciated, but then said it was a SIM card issue. I have tried THREE SIM cards, and none of them have worked. I got on chat to get someone to help me return the phone and then the connection was "lost." Tried again and they just completely ignored the chat. The worst customer service I've ever experienced, honestly. I canceled my subscription, but cannot get any refund for a phone that doesn't work and never has. Would never recommend this company.

Solved my problem

There is no satisfaction guarantee as they advertise, because there are no Customer Service personnel to process such requests. I have yet to reach any representative by phone and received one email response asking for information, which was never responded to. Buyer beware. I'm still waiting to hear back on cancelation of service, as well as the return. We got this watch for my son in middle school and it is big and bulky. There are very few apps available and none that track sleep. The caregiver app is the only good thing about Pinwheel. My son says the watch is uncomfortable and text screen nearly impossible to use. We reached out to return it in the timeframe and are still waiting to do so. I would not recommend this service or product. It is a great concept, so I hope another company will eventually get it right.