Pinwheel Kids PhonesReviews of pinwheel.com

The customer service tech, Chen, was really helpful with fixing my account and patient working with me. Love the safety pinwheel offers.

I got this phone for myself, a parent of 3 young kids. Why? Because I wanted a phone and not have access to social media or internet at my fingertips 24/7. I want my cell phone to make life convenient for me, like GPS, calls/texts. I wanted to be more present for my kids, and this phone has allowed that. It's been such a good mental reset. With that being said, I highly recommend it for children. I do not want my children to have access to the world or any just any person having access to them. Thanks Pinwheel!

Bought a pinwheel phone for my daughter for Christmas. Unfortunately, by the time Xmas rolled around, the return window had closed. Messaging and calls do not work properly even for her primary caregiver (me). She doesn't receive my calls, messages etc and I don't receive hers. We have followed advice given by pinwheel, but can't get them to work properly. As a result, in order to communicate with her, we have had to download WhatsApp, which is exactly what we were trying not to do. I've now had enough as I've paid a large amount of money for the pinwheel subscription, and the phone is useless without it. Looking into things a bit more, you can also achieve pretty much the same thing with an android phone with parental controls. Absolute waste of money.

Do not order express delivery. We paid £38 for a two day service. two days later and it still has not been shipped. Awful customer services too. Unfortunately it has put my trust in this company very low. Customer services only operate on US hours, and they can only email the team in the UK to chase my phone! A phone company can only email. How ridiculous. 4 days after my order and no one can tell me when my phone will be delivered.

quick response time. Actual human not AI is a huge plus. Issue resolved quickly.

Customer service is non existent. I have repeatedly called and emailed and never get a response. The software is incredibly glitchy. Much better options out there that do the same thing correctly.

I would give pinwheel a zero if I could. We order the Pinwheel spark so my kids could have a landline when home alone. The first phone didn't receive calls so we sent it back. When they sent the new phone, they didn't send the adapter so I had to request that. When I got the adapter, the second phone didn't receive calls either. When you contact customer service, it hangs up if they don't answer in time. If you email, they don't always get back to you. It wastes a lot of time to contact them and the product does not work. So I would choose another solution. I'm filing for fraud to get my money back.

Helpful and went above and beyond to take care of multiple needs for our family!