Pink LilyReviews of pinklily.com

Horrible experience! I ordered clothes after watching a live try-on on Facebook. When they arrived, none of them fit. The sizing was all over the place and the quality was poor. When I went to return the items, I learned they only give store credit. This was not mentioned in the Facebook video. Have fun trying to find it on their website. You have to scroll all the way to the bottom and click different links to find it. I never would have ordered if I was warned about their return policy. How can an online boutique justify this return policy?! You can’t try anything on!! Now I have a ton of store credit and zero interest in ordering anything else from them ever again. I would also have to give more money to send these items back. I did reach out to them before writing review and they simply sent me the link to their return policy.

I had ordered 2 items that didn't fit and returned them, but never saw the credits come through. When I contacted them, they promptly sent the credits to my email and I'm a happy customer. Love their clothes.

Absolutely love shopping with Pink Lily. They have great quality clothing and are always quick and helpful whenever I have questions!

I have bought a lot and have had nothing but good experience up until now. I received a damaged sweater with the seam falling apart and Reg with customer service has been horrible. Not willing to make it right. Cristina and Haley have been wonderful in the past but if I have a damaged item I spent money on and can’t get it replaced then I will no longer be spending money here. So very sad 😞 Edited to add - no one helped at all. I was told the same thing that they must receive the damaged item back before they ship a new Undamaged out and if it sells out in the meantime then too bad for me. One of the worst customer services I’ve ever dealt with. Just avoid shopping here! I will from now on.

Answered in less than 24 hrs and addressed all my questions with concrete information

I needed my email updated and they updated extremely quickly and I was very thankful for the fast and cheerful help!!

I have loved everything I have ordered from Pink Lily. I wanted to add a top to an order I had just placed and I messaged them and they responded quickly and let me know I could and I received it a few days later. They are very helpful with their customer service.

I ordered two items from Pink Lilly, but unfortunately they did not fit. I needed to return them. I could not find the order in my account because I had entered my email address incorrectly. Ashley and Yzza were able to locate the item and I made the return. I really appreciated their help. I have ordered several items from Pink Lilly and will continue to do so.