Pink LilyPicking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Pink Lily (pinklily.com) has 395 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Emily M.
Always so nice when they respond! Any issue they will respond within 12 hours! Super nice! I had an issue with my order shipping and they were great at giving me updates! Such a great company!
Response from Pink LilyNov 20, 2021
Hey Emily, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Deborah
Amazing customer service! I had put in a wrong address and the package was returned. A representative reached out to me and corrected it and I received my package the next day! I ordered 2 sweaters and love them. Great quality. I will definitely make PinkLily my go to shop!
Response from Pink LilyNov 19, 2021
Hey Deborah, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Kafia C.
After placing my first order, I realized I entered my email address incorrectly. I emailed in for help and it was corrected in less than 24 hours and my order confirmation was sent. I will definitely be shopping more. Thank you !
Response from Pink LilyNov 18, 2021
Hey Kafia, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Linda B.
Bought two tracksuits. I am usually a size 16 so ordered L/XL but this size was really big on me. Returned goods and asked for smaller size. Received goods very quickly so good customer service. Really pleased with my outfits.
Response from Pink LilyNov 17, 2021
Hey Linda, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Lauren M.
Great customer service. I had ordered some thing that was a final sale. However because I really believed the item was missed sized or did not follow the sizing that was given, I was granted or will be granted a merchandise gift card. I really appreciated it. I would continue to use this company. Thank you again
Response from Pink LilyNov 17, 2021
Hey Lauren, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
Amanda H.
Great customer service! I emailed that I rec'd a partial order and they responded right back to me about my order!
Response from Pink LilyNov 15, 2021
Hi Amanda! Thanks so much for your feedback and for shopping with Pink Lily!
Jennifer J.
Excellent customer service! Always a quick response and no problem sending out a replacement for a defective item. Hard to find good customer service these days. Will definitely be ordering from Pink Lily again.
Response from Pink LilyNov 26, 2021
Hey Jennifer, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
Stacii M.
I recently placed an order with multiple items but the large was sold out on one item so I went ahead and sized it down to a medium. A day later the item was restocked so I placed a new order and ordered a large. I contacted pink Lily and asked if they could remove the medium from my first order. Well they did better than that. They went ahead and replace the medium with a large and then canceled my second order in order to save me shipping costs. It was seriously above and beyond and very kind. I will continue to shop here over and over.
Response from Pink LilyNov 10, 2021
Hey Stacii, Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
