Pingo.comReviews of pingo.com

Response from Pingo.comApr 5, 2024

Hi Orlando, Sorry for the inconvenience! We do provide detailed instructions on how to activate/install an eSIM in our Help Center, plus our Support Team is available 24/7 for any questions or concerns. Our agents will be in touch shortly, for further assistance. Thank you for notifying us about this and please don't hesitate to contact us whenever needed.

Response from Pingo.comMar 25, 2024

Dear Seyed, Thank you for choosing Pingo.com. The App is working fine on our end. However, please take into consideration that the quality of the calls relies on your internet connection, device settings, and sometimes the network of the person to whom you are calling. Here are the first checks to get the best call quality from the App; (1) ensure that the app is updated to the latest version (2) ensure that the device you are using has been updated to the latest software (3) ensure that your internet connection has a good upload & download speed (at least 100 kbps) and is connecting to our servers. (4) ensure that you set your caller-ID for the App. Customers who have their caller ID set report a higher successful connection rate and higher call quality. (5) ensure that you do not have any VOIP restrictions from your internet provider Check those steps above and try calling again. If you still experience issues, below are some more advanced steps that might help solve the issue: (1) Try to log out, delete the app, power off your phone/device and power it on, and then reinstall the app. (2) Restart your internet connection or check the router as sometimes it can act as a "firewall", blocking the VoIP calls. (3) If after checking option 2 you are still facing the same issue, we advise you to contact your internet provider and check the internet speed with them. The lines showing the signal strength indicate only the wireless router signal, however, the internet speed is given by the internet provider. (4) You can also try to use the service with a 3G/4G connection as long as you have enough data with your mobile operator. However, you can call using an access number from the list if there is one available for your country and area. https://www.Pingo.com/access_numbers We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.Pingo.com/help_center.

Response from Pingo.comMar 4, 2024

Dear user, could you please share a brief description of the problem? We would love to look into this and help out, but we need to identify the issue in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page: https://pingo.com/contact