Pingo.comReviews of pingo.com

Response from Pingo.comFeb 4, 2026

Dear customer, Thank you for telling us about it! Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your Wi-Fi or cellular data Internet connection and device settings as well. Make sure: -you have the latest app version installed on your device. -you do not have any VoIP restrictions from your Internet provider. -your Internet connection is not very slow and thus cannot connect you to our servers. IMPORTANT! To ensure a high successful connection and call quality, please set up your Caller ID (the number showing up on the screen of the person you call). You can find the option in the app Menu. 1. Go to the app menu, tap "More", select "Set my Caller ID" and enter the number you'd like your friends and family to see when you call them. 2. Shortly after, you'll receive an SMS with a Verification Code. Simply confirm the verification code on the same page and your Caller ID is set. If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions.

Response from Pingo.comApr 17, 2024

Dear Fatemeh, Thank you very much for taking the time to share your feedback. As far as we can see you were only charged for the Pingo Platinum monthly plan and for the Voice Credit purchased. There were no extra charges or hidden fees applied to your account. Can you please give us more details so we can look into the situation? Thank you in advance!

Response from Pingo.comOct 17, 2023

Dear customer, thank you for telling us about it! Since you're using the app, please take into account that the quality of the calls, when using the app, relies on your WiFi or cellular data Internet connection and device settings as well. Make sure: -you have the latest app version installed on your device. -you do not have any VoIP restrictions from your Internet provider. -your Internet connection is not very slow and thus cannot connect you to our servers. IMPORTANT! To ensure a high successful connection and call quality, please set up your Caller ID (the number showing up on the screen of the person you call). You can find the option in the app Menu. 1. Go to the app menu, tap "More", select "Set my Caller ID" and enter the number you'd like your friends and family to see when you call them. 2. Shortly after, you'll receive an SMS with a Verification Code. Simply confirm the verification code on the same page and your Caller ID is set. If you need further assistance, please fell free to contact us. Our Support team is available 24/7 for any other questions.

Response from Pingo.comJul 31, 2023

Dear Zamina, Thank you for your feedback and we apologize for the inconvenience! We always welcome comments and suggestions from our customers and we constantly strive to improve the services we offer. We have credited your PIN for the failed call attempts and we've sent you an email with some troubleshooting tips that will help us identify the issue. Please let us know if the problem persists. Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.Pingo.com/help_center or by phone at 1-866-535-8095

Response from Pingo.comJul 25, 2023

Dear Sumanth, Thank you very much for your feedback, we appreciate it. We promise to pass it along to our apps developers. Thank you once again for using our service!

Response from Pingo.comJul 20, 2023

Hi Andrea, Sorry to hear you experienced issues when using our calling service. We are sure it was just a temporary issue, but here's an extra access number that you can use just in case you need it: 17135681245. If you need assistance please let us know, our Customer Support team is available 24/7.

Response from Pingo.comOct 31, 2022

Dear customer, We're sorry to hear this. Here are some steps to help you with your connection issues: -make sure you have the latest app version installed -check you do not have any VoIP restrictions -your Internet connection should be steady and strong. If you need further assistance, feel free to contact us through the Support page.

Response from Pingo.comJun 15, 2015

Customer purchased a gift card from a daily deal site and never used the service for an extended period of time. We did give this customer a refund to try to resolve this situation.