Pingo.comReviews of pingo.com

Response from Pingo.comAug 10, 2026

Hello and thank you for taking the time to review our services! We are sorry you experienced issues with the service! Our team is already looking into it and will update you as soon as possible. Our Support Team is here 24/7, so please feel free to reach out to us right away if you ever run into trouble again. We are always here to help!

Response from Pingo.comAug 19, 2024

Dear Walter, Thank you for contacting our Support Team. Please note that not all devices are eSIM-compatible, so it’s a good idea to check that your device supports eSIMs before getting started. Please follow the link below to check if your device supports eSIM: https://Pingo.com/how-to-use#device-compatibility Also, note that you might not even notice that the eSIM is already installed after scanning the QR code, and that is because the eSIM will most likely be assigned a random name such as: "Travel eSIM", "Business", "Cellular Data", "Personal" or probably a different one. In case you are not able to install/locate the Travel eSIM, please provide us the following information and screenshots in order to further investigate this for you. 1. The IMEI of your device, you can get it by dialing *#06# or in your device settings. 2. Installed ICCID (Settings > General > About > Scroll down to find the ICCID) 3. APN settings (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) 4. Cellular or Mobile Data Network) 5. Data Roaming (Settings > Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) - Airalo eSIM (or whatever name it got assigned) > Data Roaming) 6. Available SIM/eSIMs (Settings > Cellular (or Mobile Data) 7. Selected Network (Settings> Cellular (or Mobile Data) > Data plans (or Cellular Plans, or SIMs) > Airalo eSIM (or whatever name it got assigned) > Network Selection) 8. Cellular - Cellular Data Options and enable "Limit IP Address Tracking" ON. We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.Pingo.com/help_center.

Response from Pingo.comAug 16, 2022

Hi Ann, Unfortunately, for now we don't have this feature available on Pingo.com. Still, we appreciate your feedback and we'll keep it in mind for our future service updates. Thank you for using Pingo!

Response from Pingo.comNov 15, 2021

Hi there, We're sorry you feel this way. For offers and deals, please follow us on Facebook: https://www.facebook.com/yopingo/ or make sure you are subscribed to our Newsletter by taping Subscribe on this page: https://pingo.com/subscribe Thank you for your understanding!

Response from Pingo.comJul 11, 2019

Pingo strives to maintain a 95% customer retention rate since 2004; so we reached out to this customer to offer him a meeting with retails entire management team to address his concerns on a more personal level, of which he declined. So will respond in this public forum for readers of this review. Pingo is required to collect sales tax in certain states that we have a nexus for having employees based or offices located within. We work with the government as a fiduciary to collect these taxes based on the prepaid telecom product code for tax collection Tax collection is outlined in Pingo’s FAQ: https://www.pingo.com/en/faq.do#sales_telecom_fees_excise_taxes “Does Pingo charge any sales, telecom fees or excise taxes? Yes. We will assess and collect all taxes and fees required by Federal and state laws and regulations. Laws and regulations change, and we will communicate any changes that may impact your account and future transactions. Pingo will never retroactively collect any taxes or fees from a Member's account. Currently, Pingo is required to calculate, charge and collect the requisite state, county and city/local taxes on purchases (both sign-up and recharges) for accounts with a domicile address in the following states at this time: Florida, Massachusetts, Minnesota, New York and North Carolina (additional states are pending)." As it is not required, we do not voluntarily collect any additional telecom related taxes that you would typically see from traditional cell phone carriers. However, sales tax from these required nexus states, does show in our customer’s online billing history and in the Pingo mobile app. Sincerely, - Pingo Service Team -

Response from Pingo.comJul 11, 2019

Hello Luigi, We are sorry to hear that you did not experience the level of service and call quality that we try to provide all Pingo customers since 2004. Pingo provides dedicated US multi-lingual customer service 7 days/week. Rest assured that our network offers superior quality, reliability, and the most competitive rates in the market. We hope that if you ever have a concern or an issue, that you will reach out to our dedicated customer service team to address any concerns you may have in the future. - Pingo Service Team -

Response from Pingo.comDec 10, 2012

Update that this account was closed and a request was sent to the finance department to release a check payment. - Customer Service

Response from Pingo.comFeb 22, 2011

Hi Jacob, Thanks for signing up to Pingo, we appreciate your business and apologize for any delay in service. We have a verification process that can take a take longer pending if its a credit card to paypal sign up. This process can take up to three business days to activate. Its important that you reply to your verification email. Since we can't look up your account with this info given online. Please contact pingoverification /at/ pingo dot com to help speed up the process with your account info. In the mean time, please read this recent Consumer Report review that mentions Pingo http://www.consumerreports.org/cro/money/shopping/shopping-tips/best-ways-to-make-international-calls/overview/index.htm Thanks for your business - Customer Service