Pingo.comReviews of pingo.com

Response from Pingo.comFeb 8, 2010

I'm sorry for your frustration with the service. Please contact our account verification to review this by email to: PingoAccountVerification /at/ pingo dot com - Customer Service

Response from Pingo.comFeb 1, 2010

UPDATE: will pass on your concern about the missing $4 discount. Users need to enter the coupon "onebuck" as one word with all lower case letters. to clarify your concerns: 1. - The account associated with email address dinwal at yahoo.com was closed because the customer had two separate Pingo accounts already. Per company policy each customer is allowed to have one Pingo account. It seems this user was trying to take advantage of new customer promotions that they were not eligible to receive. We sent the customer an email asking him/her to continue using their original Pingo account. 2. The account number associated with email address mitulchaudhar at. yahoo.com was closed because we could not properly verify the customer. We have re-open the account and the customer should be able to make calls now. We are sorry that some of your referrals are frustrated with the verification process. We're trying our best to properly verify each account and allow customers access to their accounts as fast as possible. We're working hard to make it better for our good customers that are not trying to take advantage of some of our promotional offers. In the future, please contact our affiliate manager that handles blogger & affiliate partner related concerns - Customer Service

Response from Pingo.comJan 25, 2010

Prasad, I'm sorry, but we can't seem to locate your account in question with the information provided. We would like to get a chance to help and resolve the issue. It's best that you contact customer service directly with your first & last name or the email address that you used to open up the account. - Customer Service

Response from Pingo.comJan 21, 2010

Brian, Activating New Accounts: Our records indicates that your account in question was activated back on 12/31/2009. It also appears that the you have been making calls using the service since January 2, 2010. So it seems that we were able to open your account over a long holiday weekend. Customer Service: To clarify, we DON'T have an offshore call center. We have full time agents that are dedicated to serving our customers, 14 hours a day for 7 days a week. We are sorry to loose you as a customer. Please contact us directly to resolve any future concerns.

Response from Pingo.comJan 21, 2010

Johan, Sorry for any delay to activate your account. We do have a verification process to confirm new customers to our service. Please be sure to respond back to our verification email that may be in your junk email folder. Then follow up with us directly to help resolve any future concerns - Customer Service

Response from Pingo.comDec 30, 2009

Thanks for being a long term customer. It would be helpful to provide customer service with feedback to what calling destination, so that we can put in a tech ticket to ensure call quality. 12/31/09 Update: Its difficult to handle your account online with out providing us with your full name & account number. Its very unusual to not be able to make a US call with our service. We would want to confirm if your using the correct 800 number or local access number.

Response from Pingo.comDec 21, 2009

It looks like you have been a customer since August of this year. We’re sorry to hear that you were dissatisfied with the quality of the service. Our record indicates that you continue to use the service; even as we respond now. So it seems that this is not an ongoing issue. However we suggest that you contact a customer service manager to address any issues going forward and also report the destination your calling, so that we can help resolve this.

Response from Pingo.comNov 9, 2009

Ulla, We are sorry to hear your concerns with the service and wanted to personally reply to address them. The number seems to be working when we just tested it and have not received other complaints regarding this access number. The web dial is a Java application which should work for Mac or Linux. To expatiate the situation, we went ahead and refunded your remaining credit on your account. Please contact customer service directly for future comments or concerns. - Customer Service