Pingo.comReviews of pingo.com

This is the worst calling card company i have every tried to use. I opened an account, tried to access it, was unable to because my account was under review. I contacted customer service and was told that once my account was "approved" i would receive an email. I never received an email, got charged $20 because i supposedly signed up for automatic recharge when i was not even able to access my account. Stay away from this company.....

Well i am glad i am not the only one that had problems. I can' hardly call my Familie in Germany the conection is so bad and most of the time i have no ring tone or in the mittle of the confersation it hangs up on me. you are right customer service is bad . not much help . i have $ 15 left and then i am done.

This company is a joke! Enter your credit card information, but you will NOT be able to use the calling any time soon or more likely NOT AT ALL. I am still waiting to use mine & have given up altogether. Now I have to spend a bunch of time filing complaints to get back my own money. I will NEVER use this company & neither should you. I know the reply from Pingo about this will be that since they do not have contact information associated with my account, they cannot address concerns online, but who would post their email & phone # here??

I found this site only after signing up with Pingo - if I had read these before, I would have never signed up. Unfortunately my experience is exactly as per most of the people below. I signed up, got asked for verification info over email, replied immediately with the information requested. After that, I have not heard anything back and am not able to use the service! I have therefore asked them to cancel my account and to refund me - let's see how that goes...

WOW!!! I am mesmerized how this company is still in business. I had used pingo for a while until i was disgusted out of my minds and was forced to switch to another company (localphone). what a huge difference. the calls went through every single time, and it was crystal clear. and the rate was less than half of what I was paying for this crap (calling to bangladesh costs only 3.15 cents, and india only 1.5 cents). anyhow, pingo kept sending me promotional offers (literally begging for my money) to sign up for 5 dollars and i will get 5 dollars free. thinking pingo might have improved, i opted to sign up for it. BIG MISTAKE. I never had any calls go through to bangladesh. Even the landlines didnt work. If i got paid for all the time i wasted to get through, i would be a rich man today. anyways, pingo is a horrible company. I can not describe in words how bad this experience is. Please, here is my request to everyone: NO ONE...NOBODY DO ANY BUSINESS WITH PINGO EVER AGAIN. It is funny how the customer support people rebut all the posts as if they are listening to the complaints. hey customer support, if u r really doing ur job, why did everyone rate this company 1 star??? why do they keep rating it 1 star. obviously u haven't done squat to change anything. Here is a suggestion, fire these customer care liars and hire some engineers. or just return everyone his or her money and declare bankruptcy because honestly, companies like these should not be allowed to practice business and rob money from people. and PLEASE dont send out BS promotions to people when ur phone lines dont even work. I hope i was able to convince everyone how painfull pingo experience truly is.

I have been using Pingo for a couple of years and happy with the service until this week. I live in Australia and am attempting to call numbers in the UK that I have called many times before and for 2 days have been unable to get through. I receive message "Invalid number. Error 5". I was successful in calling the USA this week, so am confused about what the problem is. I've sent an message to Pingo via their web site and no reply (somehow not surprised about that). So now I am stuck. This is unsatisfactory service and I'd like a resolution from Pingo so I can stay in contact with my family. Trying here in case it somehow gets me a solution!

I was never able to establish service with PINGO. After two days of emails and phone calls I was told my account was cancelled. That was news to me because my account was never active! The only email I ever received from either "customer service" or "verification" was in response to my demand to cancel my service. Their response: "your service has already been cancelled." Stay away from this joke of a company.

I have used IP phone services like Ringomax, SkySipTel, DreamVoiz & Ring Asia. On a connection of 512k. They are as good as land connections. This one is the most horrible i have ever encountered. Sometimes the soft phone doesn't even register. The call quality reminds me of those cards i used in the late 90s and early 2000s. Even that experience was on a dial-up connection.They would have been better on a broadband. They say its the 'Last card i would ever need', i think its 'The first time is the last time'!! This company claims that it has a 95% retention rate..I think its a whole bunch of lies. This is the worst IP phone service i have ever used.