Pingo.com Reviews | Read Customer Reviews of pingo.com

Pingo.com Reviews | Read Customer Reviews of pingo.com

Pingo.com reviews

221 approved reviews, newest moderated first

Nikki
Nov 22, 2017
Service under maintennace 22 hours from …
Service under maintennace 22 hours from 24.Not recomend
Response from Pingo.comFeb 16, 2018
Nikki, I’m sorry that you did not experience the level of service and call quality that we try to provide all Pingo customers since 2004. Pingo, an iBasis KPN Company, provides dedicated US multi-lingual customer service 7 days/week. Rest assured that our network offers superior quality, reliability, and the most competitive rates in the market. We hope that if you ever have a concern or an issue, that you’ll reach out to our dedicated customer service team to address any concerns you may have in the future. - Pingo Service Team -
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Gloria T.
Mar 30, 2017
PINGO is the best long distance …
PINGO is the best long distance service. We only occasionally use long distance and didn't want to pay the high prices for Verizon or other companies to provide monthly long distance on our landline. PINGO is perfect for us - great customer service, low price calling and quick, responsive customer service when we've had a question. HIghest recommendation!
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Harriet S.
Jan 19, 2017
I highly recommend Pingo!
Pingo is fabulous! During the Christmas holidays we going to be out-of-state and I wasn’t sure if Pingo could be used from something other than my landline at home. So at 8 am on 12/24/16, I sent off an email to Pingo customer support to find out. Imagine my surprise when I rec’d a response within just a few hours, saying “Thank you for contacting Pingo. You can use a cell phone or a landline to place your phone calls. All you need is to set up an account and dial an access number.” Fabulous customer service! And yes, we made our call to Greece on Christmas morning with no problems at all.
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Pilar F.
Jan 16, 2017
Best customer service ever!!
We encountered some issues with the calling, i emailed them and rcvd a response within the hour with a resolution. representative Brian Hawkins gave me a white glove service and we would highly recommend Pingo for your calling needs.
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Jessica
Jan 13, 2016
Wonderful Pingo marketing team
They are very efficient, and thinking of their customer's needs, they have proved what a wonderful team they are. I am so happy to choose Pingo, I will keep doing business with them.
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Not a Real Name but a real C.
Sep 30, 2015
They used to be good
Service has gone downhill. They now automatically bump you from free account status to charging you the highest level of fees.
Response from Pingo.comOct 1, 2015
ATTENTION READERS Pingo is a trusted service for over 10 years and can confirm that we have always charged a monthly fee of .98 cents since 2004. However we launch a no monthly fee plan back in October 2013. See details at http://www.pingo.com/blog/index.php/plans/ The Pingo Premium plan doesn't require a monthly plan fee has a 180 days validation period in the terms and conditions. If the account is not used within this time, the system will automatically convert your plan to Pingo Platinum which requires a $0.98 monthly plan fee. However, if within the 180 days you do make a call, or a purchase, the validation period will extend another 180 days. If for some reason you do not need to make a call or make a purchase, before the account converts a customer will receive an email regarding the conversion 7 days prior and on the day off the conversion to try to avoid this fee. Rest assured that the phone service is legit with exceptional customer service. Since Pingo is a service of iBasis a KPN company which delivers over 2.0 billion minutes of International calls a month. The iBasis network is your assurance of superior quality and reliability—in addition to the most competitive rates out there! Pingo also has a dedicated US multi-lingual customer service team available 7 days a week for 14 hours a day. We hope you’ll reach out to our dedicated customer service team to address any concerns you may have in the future.
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Farzana M.
Sep 9, 2015
Best Phone Cards...PINGO
Friends I have been using Pingo service for nearly 7 years and been very satisfied, the deals are superb and cash savings too. I would any day recommend PINGO to my friends and family for effcient, quick and economical phone service.
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Phylis
Aug 24, 2015
Access Number Malfunction
I have been using pingo for a very long time and have never had problems with it. For some reason I've been trying to make an international call today and can't get past the access number. Normally I get the automated pingo welcome message but this time it's just ringing with no connection to my account at all. UPDATE:- I am re-writing this review since within minutes the system has been restored. That was very fast and very effective.
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