Pilot Freight ServicesReviews of pilotdelivers.com

Pilot Freight followed through! I was anticipating a call from Pilot F.S. to schedule delivery of interior doors this past Friday. I received a confirmation text and delivery window options to help accommodate as I am a General Contractor on the go. I called and spoke with the scheduler who was very friendly. My freight came today July 24th as promised. I was okay waiting for the shipment as they were clear the driver would contact me at some point during the day when close. The driver Braylen contacted me early afternoon and delivered the doors with a professional, helpful, and positive attitude. I was impressed and grateful for his help unloading the pallet. Doors were intact and no damage was visible. Great job Pilot!

Received a message to say it was out for delivery so waited in for it . Yes you guessed it didn’t arrive . As someone else mentioned if I knew it was to be delivered by pilot I wouldn’t have ordered it

The worst shipping company EVER…, if i known my item was getting delivered by using their services I would’ve NEVER order my items for that particular company…

My package was at my font garage door. No ring of a door bell. It was there all day, I review my ring video. I was worth over a $1000.00.

they picked up a package in Lenexa Ks on 5-22-23 to be delivered to me in Austin Tx. Today is 6-3-23 and I am still waiting. When I tracked the package, they said it was to be delivered on 6-2-23 between 10am and 6pm. They finally delivered my package today 6-6-23, told driver they picked up in Ks on 5-22 and he said that it was sitting in their warehouse for 2 weeks.

Pilot had the item in their possession for 2 days prior to delivery day. They had the item on 5/16/2023 delivery was scheduled for 5/18/2023 they called in the afternoon to let me that they were not Going to deliver the item until 5/22/2023 completely unacceptable !!! But you as the consumer are powerless

My Frontload washer was delivered on 4/11/23 by Gabriel and Jose. They did a great job! They were professional and you could tell they took pride in their work. The only suggestion I have is for the company! They need to notify the customer the night before delivery not just the day of. What if a customer won’t be able to be home the day they plan to deliver?

I had a 5 star experience with Pilot. However, I must admit a was a bit concerned after reading all the negative reviews. The company I purchased from provided me with the tracking number and I was able to track the shipment on my phone from pickup at the manufacturer to delivery. Updates on the website were frequent. Pilot provided a delivery window for the day of delivery and called prior to the delivery. I called them to find out the delivery status twice on the day of the delivery and was able to speak with an attentive rep. The delivery crew wheeled the product into my garage as requested. It was in perfect condition. No visible damage to the package or contents. My shipment was shipped out of the Cleveland, Ohio region and delivered in the St. Paul, MN region. Checking the BBB and other online reviews, Pilot actually gets very good reviews in this area of the country.