Pilot Freight ServicesReviews of pilotdelivers.com

I am beyond upset with the service I received. Within two minutes of arriving, the crew claimed they could not complete the refrigerator installation because of a water valve issue. The water was shut off, yet they still refused to proceed. This was by far the most unprofessional and unskilled crew I have ever encountered. I begged them to install the fridge I purchased through Best Buy, but they didn’t care at all. They simply walked out without even letting us know they were leaving. I have never witnessed such unprofessional behavio - it was shocking. No wonder their rating is a 1 across all review platforms - they truly earn it. I am still fuming over this experience.

Delivered 85 inch tv from Walmart It’s cracked. You guys suck big time. You didn’t care about the customer. All you care about is on time delivery. Cost me 900 bucks. But that’s alright. You be out of business soon with this kind of service

So pilot tried to deliver a item off amazon and I refused it to be sent back,have proof,no updates about delivery or even customer refusing,now I cant get my refund because of this Luckily have video of them leaving with parcel,this needs to be sorted,absolutely shocking service

Xpress Inc This company is ran by a lady name Olga and Reggie I was a 1099 contractor my pay check has been shorted in the sum of $400 total they contract for Ceva Logistics in Lebanon TN, and Pilot freight services in la vernge, TN . My daily rate per there agreement was $200 a day, I trainned a total of 2 days with a trainer-him driving showing me how to do my route, my training rate during that period was $150 a day. I was giving my route after this I was solo my rate was supposed to be $200 a day, saw my pay check contacted this company was told I was still in training with a solo route and no trainer Riding with me, driving daily out of the state of Tennessee on my on, Reggie mentioned do you think we're going to pay you full pay for less then 14 stops pre day this isn't in any contract I signed just a company that took me to the cleaners as a 1099 contract driver. Suggest the pilot freight services cancel there contract with Xpress Inc, now I know by pilot workers its well known Xpress Inc don't pay there driver's and people are leaving weekly, I'm Ken by the way.

God only knows why Amazon are passing Prime items over to Pilot. I knew parcel had been dispatched, was no update on tracking. Believed it would be delivered in 5 days time. Found they knocked on my door, drove off before I answered it seconds later. How did they know I was at home as my curtains were shut? Appears no couriers do a decent job nowadays, how would they feel if a parcel of theirs was stolen? If it wasn’t for us they wouldn’t have a job.

Missed your first delivery date now you’re second one today! And just received a text to schedule another 1-2 weeks out AGAIN! This company shouldn’t be allowed to be shipping anything, ANYWHERE! They can’t eve been keep a simple SCHEDULED appointment..! And not only the first one!

Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery window, was nice and professional.

Stay away from this company. Very,very bad customer service. Rude, unsavory employees with lack of training and no respect for a person's home.