Pilot Freight ServicesReviews of pilotdelivers.com

Walmart uses them for their larger shipments. I have dealt with them several times and each was problematic. Don't trust the email they send you telling when your package will arrive. You have to stay home to accept it and it won't show up. Call them and they'll tell you it was just an estimate. They are very incompetent.

Walmart showed it delivered to Pilot on 10/16, I couldn't get a delivery date for almost 2 weeks after. I scheduled my time from 3-7 pm two weeks later. Then the rude driver called me first to ask me if my apartment was upstairs because it started with a 2, and I said yes, then he informed me that, "he doesn't get paid enough to take it upstairs so if I am not home he will leave it downstairs outside.” I said, that won't be necessary because I planned to have someone meet me there at the times 3-7. Then he had the nerve to ask me if he could come earlier because he was running early?!? Uh no... then when it was dropped off to my friend he just started whining about it again and my friend replied, "no one asked you to take it upstairs" just to get him to quit whining. Horrible. Awful experience. I wont' buy from Walmart ever again, just because of this.

Worst company i have ever dealt with. Pilot had a month to schedule my delivery and they were so unorganized that if i hadn't called them every day for 2 weeks i think i never would have received my item. They lost the bed, had 3 failed delivery attempts that they had to cancel (on their end) for various reasons. when we finally received the piece it looked as if someone took a sledgehammer to it.

Tracking info on Pilot's website shows Sept 20 delivery date. Did not arrive. Called on the 23rd, was told delivery would be next day on the 24th. Here it is Sept 25th and I'm still waiting..........

The worst shipping company. Lost my package but didn't call me to let me know so I waited for four hours until calling them and they said it was not out for delivery due to being misplaced. Plus their tracking numbers only work when you have the shippers zipcode but if it's coming from a warehouse how should I know what the shippers zipcode is.

For some reason Dell uses this service instead of a known consumer option like FedEx or UPS. I made the mistake of ordering a TV from Dell. Dell made the mistake of using Pilot. I had to take time off work to meet their schedule so they could deliver a TV they had absolutely obliterated and leave it in my house.

Very poor, assured my parcel would be delivered on the Wednesday, waited in all day, amazon tracking told me it was out for delivery. Tried to track using pilot site, very vague just told me it was pending,now amazon telling me it will be Friday possibly Saturday arrival.

Good - straight forward, easy to speak to. Will use again. Thanks