DMC
RETURN POLICY IS UNFAIR
I ordered a Saint Giana charm bracelet NOT PERSONALIZED it arrived with the clasp not clasping and I asked for a return to my credit card upon return of the item. They said only store credit or replacement. it was a gift so I did not have time to replace and didn't trust it would be a good piece. Rep Dinah said she'd get back to me within 24 hours. Never did I followed up and and another rep said she would send me the return information but no credit to my credit card only a store credit for the value of the piece but not including tax!!! and if I purchase a new piece I pay tax again. THEY DECEIVING STATE THEY ONLY RETURN TO CREDIT CARD ON CHAINS IN VERY SMALL OVERLAPPING PRINT -- THIS COMPANY SU*KS.
Response from PicturesOnGold.comSep 25, 2026
We’re truly sorry for the frustration and inconvenience you experienced. We understand how disappointing this must have been, especially since the item was intended as a gift. We’d really appreciate the opportunity to look into your concern and see how we can help. Please reach out to us at 877-703-1143 with your order details so we can review this for you.