PicturesOnGold.comReviews of picturesongold.com

Ordered a double sided scapular medals set from "Pictures on Gold" Dec 16,2025, a Christmas gift for my husband. Paid extra $49 to overnite it to receive it before Christmas. Was delivered December18,2025 however medals were both one sided with flip sides blank. Called them on December 19, 2025, emailed pictures of the blank medals, they stated they would send replacement and assured it would be sent overnight. No email recieved advising the replacement had been sent. Called again December 22, 2025 was told there was no record that anything was sent. Again stated they would send a replacement. No email acknowlegement was received. December 24,2025 still have no replacement and no contact from seller for what was to be a Christmas gift. Called seller again but there was no answer to the phone. Customer service is non-existent with promisses made and no follow through.

I would rate this company lower if there were a lower rating. Complete scam. Their pics of products are misleading, and the jewelry is nowhere near the quality, size, or what they show in their photos online. The dimensions they post are misleading; they stated the crucifix was 1.4" in length, it's barely 1.25 which is a big difference. The 'chain' is almost a thread. Their refund policy is none...after looking through their website, they are calling this "custom" and non-returnable. I won't waste time chasing them and taking this as an expensive lesson. I was in a hurry for Christmas and failed to scrutinize them more closely...Then I found all of the poor ratings of people being so disappointed. Don't fall for them; avoid the loss of money and embarrassment.

I spent over $100 on a St. Michael pendant and the product I received looks absolutely nothing as advertised. It is a complete waste of money. I emailed them as soon as I opened the package because this was a Christmas gift for my boyfriend and I was truly shocked at how poor the quality was. They have ignored my 3 emails to rectify this issue. I didn't even ask for a refund, I asked for them to remake the pendant to have the quality they swear by and also advertise. This website is a scam and I highly recommend getting jewelry elsewhere. I could've gotten a much cheaper product for a quarter of the price. I am extremely disappointed.

I’ve had the worst experience with your company. I ordered a personalized charm for a very special baptism on November 18. It was lost in shipping. I’ve spoken with 2 different representatives on 2 occasions. Each confirmed it was lost. Each confirmed they would look into it and either call or email me how we would move forward. No one called me back. No one emailed me. I emailed you and no one responded. I have never given a company a bad review but your company has disappointed at every level. I have gone through the normal channels in trying to get this resolved. Your silence is deafening and duly noted.

I ordered a personalized fire department charm for my husband for Christmas. This is cheap and not as pictured. VERY disappointed and I wanted my money back, can not even discuss that though BECAUSE their customer service is as awful as awful as their product and I cant get a call back. Michelle Curtin

Pictures on Gold is THE WORST! I placed a VERY EXPENSIVE order for 2 photo-engraved necklaces at the end of November, and received one email saying my order was placed, and another stating that my order shipped. In the "order shipped" email, there was a "Track My Order" link. Here it is nearing the END of December, and when/if the "track order" link is clicked it offers NO INFO beyond the date that the order was shipped - back in November! Since I want my order here in time for Xmas, I reached out via their website's "chat window", and spoke/typed with a rep. who BARELY spoke English, and took over 40 mins between responses - the last response, after I gave them my order number, never came, and I disconnected after an hour of waiting. I emailed them directly looking for ANY kind of update - no response. I tried calling their order telephone number - no help. So here it is, Xmas approaching, money spent/WASTED, and no info, or update, about when, or IF, I will get my items. Save your money. Stay away. I repeat, THEY ARE THE WORST!

Do NOT buy product from this company. Product came damaged and quality of the laser picture is faint and can barely be seen. They do not refund and only give credit on another purchase. But wait there’s more terrible news…they charge $50 to exchange and charge you shipping! BUYER BEWARE!!! I’m out $169.00…lesson learned.

$1104.65 for the most flimsiest necklace I have ever seen!!! it is horrible quality