PicturesOnGold.comReviews of picturesongold.com

I purchased a personalized necklace in early December as a Christmas gift. The shipping notifications made no sense so I contacted them. I was told they’d fix the problem and that I’d get my order in time for the holiday. After getting no updates I kept contacting them and was assured multiple times it’d arrive in time. That never happened and I had to buy a different gift. After the holiday I was very cordial and simply asked for a refund. THEY REFUSED!! They put all the blame on the courier, who they say lost my order, and only offered me store credit. Excuse me?? I’m out the money I spent on this, the money for the replacement, the time I spent chasing you, which is to say nothing of losing personalized jewelry that included personal information with photos. The idea that I would volunteer for this headache again is nuts. I’ve been going back and forth with them for weeks and they still accept no responsibility and won’t refund me. My only recourse has been to file a dispute with my credit card company. I strongly recommend you avoid them!!

I ordered an engraved locket pendant from this company. It began to have to discoloration marks after about 2 months of wearing. I sent it in for a repair, since they have a life time guarantee on their jewelry. The customer service and replacement was prompt. Well after revive g my replacement after about a month the picture fell out of my locket. I reached out again and reported the matter. The customer service was poor this time around. It took days with a response and me having to reach out multiple times to get answer regarding replacing/repairing my item. I was told that I should wait until after the holiday season or I would not get my item back for several months. Well the holidays have passed and I reached back out a week ago and have not yet received a response.

Purchased personalized softball earings for our granddaughter. They arrived on time and we're wrapped for a Christmas gift. Opened Christmas day, but we're not taken out of the box until several days later. Once removed one earring the post was broken off and the other one was bent. We contacted customer service, sent pictures of damaged product. After several days the response was for $15 dollars plus shipping they would repair the earings. This is unacceptable. You pay good money for a product and they want you to pay for repair and shipping. Honestly they should replace the product and ship to me at no charge. I wish I would have looked at their reviews before even placing an order. Lesson learned. Do not purchase from this company and read all reviews, over 90% are defective products and dissatisfied purchases. By the way, when you try the numbers for customer service it goes to voicemail and then states voicemail is full. The only way we finally got through was by pushing extension for purchasing. Waste of time and money. Wish I could not have even rated one star! UPDATE: I Received a call from a supervisor stating that my first response back from customer service was standard. After reading my review she wanted to contact me directly. I was promised a new set of earings. They arrived today and seem to be fine. I appreciate the accurate response and time to getting the damaged product replaced.

Service and product quality could not be worse. Huge scam! Do not order from them. They do not take returns at all even though they advertise that they do. I wasted $250 on a product that is complete junk.

Scam. I ordered an engraved medallion. It arrived not engraved. I asked for refund. They told me they have a no refund policy and have not offered a way to get refund.

Very disappointed for the money paid. The locket is very small, and the chain in the picture when ordered is the smallest chain I have ever seen.......but the picture does not depict that. Way way overpriced from what I received. I wanted something nice to remember my dog that had passed for my wife, and what I got was as substandard as you can get for almost $1,000. It is a total rip off.

Placed order on 12/8. Still have not received it as of 12/27. Was told it was an error with Amazon shipping and they would be sending a replacement immediately. I have called daily. Each time I was assured I would have it by Christmas. Finally on 12/24 I called and it still had not been shipped out. I told them to cancel the order and refund my money as I now had to go out on Christmas Eve and attempt to find a replacement gift. Called back on 12/26 and was told it was shipped on the 24th. I call bull on this as I told them to cancel the order after they told my it was not shipped. Asked for a return call from a member of management. Was assured I would hear back from them by the end of the day. Again the company had lied to me. Do not use this company.

my boyfriend ordered me a locket for our last christmas together before he’s off at boot camp and it is a mess. $200 for a locket that doesn’t even close. straight out of the box it was dirty and the clasp was damaged. how do you guys send out jewelry like this? this website is just a huge scam for people trying to do something sweet for their loved ones it’s sad. The photos on the inside, make him look like he has lipstick on and again it came completely filthy. it was supposed to be gold and has black streaks all over it like it was dragged across concrete and rubbed in dirt. will be refuting the charges since this place doesn’t like to do refunds or even attempt to acknowledge or help:))) every bad review just gets the same automated apology.