PicMonkeyPicMonkey has the easy-to-use tools you need to create stunning social posts, cover photos, ads, and more
PicMonkey (picmonkey.com) has 122 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Nick
charged me for three years without me knowing or ever using this service. i must have signed up for a free trial years ago to use the service for a quick editing task. then they charge me for 3 years!! it seems they do this to everyone. Let me tell you guys something at picmonkey. WHAT GOES AROUND COMES AROUND AND ITS GOING TO COME BACK TO YOU FOR TAKING ADVANTAGE OF INNOCENT PEOPLE
Erica
PicMonkey I love your concept and I've been a paying customer for years. The one star is for this new version, not for PickMonkey as a product. I don't think you beta tested this new version very well. If I have a picture that I am refining in say the beauty section, there is no clear way to get back to the landing page so I can pick the next round of edits. I've found this to be true on my laptop and my desktop (windows). You also are not giving customers the ease of using the old version. I don't know why that is, it's impossible to find the choice, though your marketing keeps insisting we're able to. Also, I can't help but wonder if PicMonkey is positioning itself as a business tool now. It seems that your FB page is geared towards bloggers and small business. Isn't most of your demographic average people? We are feeling forgotten. Throw us a bone. Thanks for refunding the accidental charge. ;)
Angel Rone B.
Pic monkey charged my cc $120 for a pro membership when I am not a photographer nor want their service. And then NO CUSTOMER SERVICE number!!
Katie T.
Recently signed up to a one week free trial to try it out - logged onto my account today to make sure it was definitely cancelled before they charged me (after having the account for only six days) and turned out they had already charged me for a full year membership. Being a student - this is a lot of money to me. They did not make this clear and it's already been taken from my bank account. Very sneaky and feel a bit tricked by the company. I've accidentally forgotten to cancel a free trial before (amazon prime) and got charged and learned from that to not forget to cancel things before free trials end (however amazon prime were great customer service and cancelled/refunded it within 24 hours of me contacting them). Please be aware that 'one week free trial' does not mean one week. Very disappointed as I was considering using this platform in the future.
Response from PicMonkeyOct 21, 2020
This is totally strange to see this - we do offer a one week trial, as in 7 days totalling 168 hours - that's how our system is set up, it's really not possible to be charged earlier - also we do offer a cooling off period so you can request a refund no problem. If you've not already reached out to us please do so to [email protected]
Amber曾子夏
I need my money back! I got $173.88 AUD dollars taken out of my account without any notice from PicMonkey after the 7 day free trial. It was never made clear me that I’m going be paying an annual membership after the free trial, it was only showing that I would be given the option to sign up for a monthly subscription that’s either basic or pro. I have cancelled my subscription now and right away I can’t use any of the features in picmonkey even with a payment made until September 2021! I can’t believe this, such a dishonest company. I need my refund!!!! Someone needs to get in touch with me!
Response from PicMonkeySep 14, 2020
Hi, very sorry for the bother you've had and the bill shock. We outline from the very start the cost of the sub you pick and date you will pay, once the trial ends. Sorry this wasn't clearer, we don't say anything about an option once the trial starts. It's very specific messaging, that the fee will be taken unless the sub is cancelled prior to the end of the trial. If you would like to reach out to us via help@picmonkey,com we can look into this for you. Also you retain full access to the site for the time you've paid even if you cancel the subscription renewal option.
Coco D.
I NEED MY MONEY BACK AED458. 00 YOU CLAIM IT'S AFREE TRIAL FOR 7DAYS YET THE MOMENT I SIGN AND PROVIDE MY CARD DETAILS YOU GRAB MY HARD EARNED MONEY.. RETURN MY MONEY DON'T BE STEALING FROM INNOCENT PEOPLE
Response from PicMonkeySep 9, 2020
We don't steal anyones money. The site is self served and we do offer a seven day free trial to anyone who wishes to try the site before signing up to a paid sub. Email us from your registered email [email protected] and we can help sort this for you.
Jacqueline
Picmonkey used to be a great program years back. Now it is nothing but frustration. Constantly getting "trouble in paradise" error messages, designs do not update (for days sometimes). First time I contacted customer support it was supposedly my computer and then things just magically worked again. Second time they are telling me it is my computer again. I can work five times faster in Canva with NO issues. Will not renew this time
Response from PicMonkeySep 9, 2020
Sorry to hear you've had issues. We do need to check things locally first (your computer) to make sure everything is working well. Once we do this we move onto other areas. We constantly run updates and checks on our site via multiple browsers to make sure all is working okay. When it is the likely hood is the issues are local and not wide spread. And if it is a larger issue we'll be sure to get the dev team on to figure things out.
Javier
SCAM ALERT - SCAM ALERT! they charged me $162.00 at the moment I signed up for trial version of 7 days they offered, I was unauthorized charge right away the moment I agreed with the offer they made to me. I've send some emails to them, but no answer received yet, also did a report of unauthorized charge in my paypal account, as well as my banking institution. This is a total scam, I hope I can resolve this problem and get to get a total refund asap. Don't even try this service, at the end there are a lot of other better services online and totally free, DON'T TRY THIS EVER!
Response from PicMonkeyJul 22, 2020
Sorry for the bill shock. You should always get a free trial when you select that option unless you already used it up. The only other way you'd be charged right away is if you use premium features not included in the trial. But you'll get a pop up message advising you'll need to convert to a paid sub before continuing. Sorry we've not been back to you, we've a lot of queries to get through and are a few days behind. But we will be in touch.
