PicMonkeyPicMonkey has the easy-to-use tools you need to create stunning social posts, cover photos, ads, and more
PicMonkey (picmonkey.com) has 122 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jernay W.
Hey picmonkey. I know you’re busy but could you get back to me soon? I was charged the full 120 annual fee when all I wanted was to pay the 10/monthly fee. This was birthday money taken from my account. I canceled my subscription immediately after I realized I was charged the annual price. Hoping to hear from you guys soon.
Response from PicMonkeyMar 22, 2021
Please write to us at [email protected]
Jimmey J.
The changes made to the NEW PicFunky program are horrendous and never work with Chrome or Firefox. Their support is a slow as a USPS delivery. On top of that if you cancel they keep an entire years worth of the money you paid, NO prorated refund offered. USE Pixlr.com GREAT PROGRAM AT A GREAT PRICE WITH REAL SUPPORT
Response from PicMonkeyMar 16, 2021
Hi, sorry to hear of your experience. If you are having issues with your browsers check out our help site. This article has some good hints and tips that may help: https://www.picmonkey.com/help/errors-and-troubleshooting/troubleshooting/picmonkey-editor-is-slow-lagging-or-glitchy We do aim to reply to queries withing 24 hours which I believe we've managed for you. Sorry this isn't suitable but due to the level of queries were getting it is taking a little longer. We do offer a discounted rate for annual subscriptions and our Terms outline no refunds or prorated refunds outside our 14-day cooling-off period. Please do get back in touch via [email protected] so we can help get you back online and working.
Lauren
Does anyone in the help and support team actually ever reply!? Filled several tickets and am yet to experience any form of communication. Messaged on Instagram and am yet to have a response. I'm now owed a refund and I feel like I'm probably not going to ever see that money again? Would be great if someone could actually take care of complaints and issues. Outrageously bad customer service.
Response from PicMonkeyMar 11, 2021
Hi, sorry you've not heard back from us. We actively reply to all requests that come our way, usually within 24 hours. The best way to reach out is via [email protected] or via our contact form on the website (https://www.picmonkey.com/help/create-ticket). We are a small support team, so our direct Insta and Facebook messages are monitored on a limited basis.
Ed
I have used PicMonkey for years. The New PickMonkey is horrible. After all these years, it looks like I'll have to find a different (and user friendly!) photo editing avenue.
Response from PicMonkeyMar 5, 2021
We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time. Can you send us an email to [email protected], please?
Michelle Elliott G.
I have used Picmonkey for years. Loved it. The new version is so bad, I can't even wrap my brain around how awful it is. Cancelled my Pro subscription and considered monthly subscription, but, don't even want to waste seven bucks, so, buh-bye, Picmonkey.
Jo S.
I've used the 'old' Picmonkey for many years. It was a joy to work with-everything it offered was uncomplicated, the frames, graphics & themes were the best. New Picmonkey can't hold a candle to it. It's sad. Most of the new graphics are like 60's cartoons, there's a whole page of paint brush strokes(?),many old faithful effects are gone, and there are only 3 frames to use. I understand that Flash is history, but why couldn't Picmonkey have kept all of the good things from old Picmonkey & added the new items.
allison D.
have to sign up for a trial just to save a picture. such a scam
Christine
If I could give a 0 I would. I signed up for their 7 day free trial. I didn't like what they had to offer and had a hard time figuring out how to use the site. I cancelled my subscription within an hour's time. 3 days later I noticed that I had been charged $120. I tried contacting them and of course they used the covid as an excuse to not be able to respond. Not only did they not cancel but my trial had not even ended and I was charged. DO NOT TRUST THE SITE OR FREE TRIAL! They will still charge you. UPDATE: Picmonkey contacted me via email. They said they don't issue refunds because I upgraded for background removal. It never said that by doing that no refunds. Apparently it was in the 20 page terms of agreement. They offered a prorated $12.99 deal. I cancelled my subscription. At least I thought because it says renew subscription not cancel. They also said I signed up on the 14th. I signed up on the 8th and cancelled. Something is not right here.
