PicMonkeyReviews of picmonkey.com

Great app and design choices - been using for years now! Big thank you to Guada who resolved my issue quickly and kindly!

BEWARE ! This company will charge your credit card for a year subscription and refuse to cancel it in spite of stating that they would issue a refund. This is a scam company.

If I could give zero stars I would. I've been with Picmonkey for over 10 years, but I despair of what it's been turned into by Shutterstock. They've ripped the heart out of it. I note here it says that they respond to 75% of these reviews - yes they do, but only to falsely say they want to help. They don't - they just want us to continue paying without providing the stellar service we had before the owners of Picmonkey sold out to them. It simply doesn't work well now, and it's not worth the money. I would have stayed with them forever, but instead I've transferred to a monthly account while I remove my content to Canva instead.

I love PicMonkey, but the move to Shutterstock has made me sad. The images are cheesy… and I have the pro version. It was so much better before Shutterstock. I’m only writing this review in hopes that a collective effort of disappointment with the switch to Shutterstock will invoke change. I love PicMonkey, so it hurts to even do this.

I've had a Pro Membership with PicMonkey for several years, but I am extremely disappointed with the changes made since Shutterstock purchased this entity. The new layout is horrible. It is difficult to use on desktops or laptops using a mouse. Also, the stock photo selection has diminished to nothing, which of course, has been by design to prompt PicMonkey members to get Shutterstock memberships. No thanks.

I have used picmonkey for close to a decade now, and until about a month ago, I loved it. That's when I started to get the "Trouble in Paradise, something's gone wrong" error message after attempting to load certain projects. This only happens for some, while others load no problem. I've followed all of the troubleshooting steps (clearing cache, restarting, checking that WebGL is properly enabled); I even downloaded Firefox (I normally use Chrome) to see if that might help. It did not. I'm currently working on a business project and if I cannot get this resolved within the next day or so, I'm not going to be able to meet the deadline and may lose this client. I use the Pro account level, which should mean they should take this more seriously, given the higher monthly rate. I reached out to their support team both via the form on the site and also at their help email address, and will update if/when they respond.

I used to love Picmonkey and I put a lot of effort into learning how to use it but recently it's become unusable. It's so slow and clunky it almost makes me cry. As I write this I've been waiting FIVE minutes for a colour to change. I've had to reload three times in an hour and while waiting for a graphic to load I had time to go and make a cup of tea and that's pretty typical of it lately. The problem is not with my computer either. I've got a trial of Canva and it's working just fine. The problem is with whatever has happened to Picmonkey in the last six months or so. I don't like Canva, it doesn't have anything like Picmonkey's potential but, for what it does do, it actually works. Having to move all my designs over will be a huge PITA but I think I'm going to do it. I can't work like this. It's so slow my side hustle is turning into a full-time job which is just a tad impractical. If you want to upload an image and type Happy Birthday over it, it's great, but so is MS Word. If you want to use layers to do something like designing bookcovers - forget it. Forget it or be prepared to spend a whole day doing something that used to take an hour. Alternatively, open a layer and try to import a graphic, while it's doing that you can vacuum. Repeat for the next layer and while it's doing that prep a week's worth of dinners. Save as a PDF? You probably have time to do a 12-hour shift and come home and walk the dog. If it isn't done by then, just reload and stick in some laundry. After three or four days you might have a book cover but heaven help you if the author wants changes. Do I sound disgruntled yet? I'm giving it two stars for old times' sake because I'm the sentimental type but not so sentimental I intend to keep the wretched thing.

I want to warn other business owners thinking about paying up for Picmonkey. I'm a Pro Business user and have been for about 3 years now. I use picmonkey every day for my business which makes the recent decline in the product extremely frustrating. Tech support is all email based. On average I'm seeing two days just to get an email response to a problem. At this rate it could be weeks before you find a solution to a problem. FYI They don't give you much time to respond before they close the ticket which is also a problem. Since flash went away and the new pickmonkey was rolled out I've had consistent problems with files never loading and getting the "trouble in paradise" reload screen. I'm getting days upon days where I can't use the program on any browser. When this product isn't working, I'm not working which is a real problem for my business. The product is extremely inconsistent....it magically works for a few days and then goes back to not working for a few days. I don't know what they've done here but the product is pretty much unusable and I'm about to start searching for an alternative like Canva when my one year subscription is up. Picmonkey if your reading this you need to spend the money and get some real chat tech support at the very least- this back and forth on email is maddening and inefficient for business owners. Please fix your broken product!