PicMonkeyReviews of picmonkey.com

I just learned I’ve been charged $47.88 eight times and $41.19 one time since 2017 for a PicMonkey account that I canceled after a free trial. This comes to $424.23 in charges. (I even got charged twice in one year for an annual membership I never agreed to or used!) Additionally, I didn’t receive a single email notification about any charges or auto renewals. This is fraudulent. I contacted PicMonkey and they’re only willing to return one $47 fee and said I should’ve reached out sooner. I couldn’t reach out sooner because I had no idea I was being charged since they never sent receipts or notices of auto billing before billing me. Fraudulent company with deceptive practices - clearly they are desperate for customers or they wouldn’t resort to such tactics. I want my money back.

I cancelled my subscription a year ago and I am still being charged monthly! I have tried to log back in to stop but the reset password email doesn't come through, probably because I don't have an account anymore but they are still charging me! I have sent a message to support and still waiting for a response. This is the most frustrating company!!!

I use picmonkey a year now and recently due to email account and payment changes I got billed a yearly fee. However I’m really pleased with the support and actions I have experienced asap I raised the above issue. They responded instantly with all the explanations and choices to keep prescriptions and get a refund all in an easy email correspondence. For me this is a very professional way of dealing with their customers satisfaction. Thank you.

I aggreed to a free trial on Pic Monkey. I used it immediately to work on one photo which I downloaded. I noticed I had an email from Paypal saying I had a one euro charge form Pic monkey. This aroused my suspicions as a free 7 day trial should not involve any immediate payments. So I had a look on trust pilot and saw other bad reviews. Based on this I decided to cancel immediately. I cancelled my pic monkey account and got a notification from PayPal that the 1 euro charge had been cancelled. Hopefully that's the end of it. Too bad as the photo editing was good

First off, I cannot stress this enough. NEVER agree to a free trial with this particular company, even if you plan to cancel. They will charge you for an annual subscription EVEN if you canceled on the same day you made an account. On Valentine's day, I used Pickmoney to make Twitch panels for my boyfriend. I decided to sign up for a free trial to get the most out of my experience but made sure to cancel soon after. Today (23rd), I was checking my statement when I saw a charge for $131.10 on the 21st. Picmonkey still charged me despite having canceled on the first day. I tried searching for a cancellation email but suspiciously did not receive one. Today, I canceled my subscription yet again and did receive one the second time around. Honestly, I would not be surprised if they do this on purpose to mind**** customers into believing that they did not cancel after all and to absolve themselves of any responsibility. Instead of calling customer service (waste of time), I immediately called my bank to report fraud and suggest anyone else with this problem do the same. The last thing, go take a look at your account settings. If you notice, they do not state the date when you first signed up for a free trial. I didn't even receive the typical "Welcome!" email on the day of. Just messed up all the way around.

So, I signed up for the free trial on 1/16/23. Within 1 hour I canceled the subscription. I received an email that the subscription had been canceled. 7 days later my checking account is charged $126. I contacted them by email and did get a prompt response stating I had used the background remover and this was the charge. I never used this feature or any feature. I uploaded my photo and did nothing with it! I sent a second email today and I am refusing authorization of any more charges. The bank overturned the charge. They now tell me they can offer a prorated refund. No forgiveness from this company!!

I might have downloaded this for a trial. But ended the trail and nowhere on my apple id and accounts does it say that I am paying for this and then all of a sudden almost 100$ are taken from my account - yet I can’t even login using my apple id - telling me that I have no account! What a scam!! And nowhere to contact them….

Free trial = a lie. After creating an account they pretend to offer you free trial version. However when you want to use what you made, it is impossible. First you have to pay... I hate people / companies who cheat and you should be able to charge for your time spent and misleading.