PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Jhael & Ivan are the absolute best! My headboard for my son's crib broke during delivery and they took care of everything. They are honest and dependable. They are also great with dogs. My 3 dogs are in love with them. Would highly recommend them!

The worst 3PL. Don’t use this company. It’s a SCAM. The company lacks visibility and customer service.

After reading the abysmal reviews I was certain that this would be a scam. However, my personal experience in Denver was top notch and I am very happy with this service. My delivery drivers were friendly, on time and communicative -- I would use them again. To note, you have to be patient and wait for your delivery window to open in order for the app to go into "searching for drivers" status.

No stars if I could. I placed a order through Big Lots for same day delivery it charged $95 the window for delivery was not same day so I chose the one that would still work even though was couple days out. I did not choose the delivery company this is a company that Big Lots is choosing to work with. I called on the morning of delivery since I had not heard anything from the delivery company and was assured by the woman I spoke with that the item would be delivered and waited all day and it never came. I finally emailed the support number at the end of my delivery time since they did not have the courtesy to even reach out to me to tell me my item would not be coming at that point getting a response to call and reshedule my delivery to only speak with a very rude woman who told me that I should of read the terms and conditions and she can not force someone to pick up my order as no one wanted that job. They then are telling me the new delivery will be 5 more days out. I asked what if someone doesn't want that job that day she then said it would again be rescheduled. I was told that if I wanted the item earlier to go get it myself. Well if that was option for me to get it myself ...I certainly wouldn't of chose to be delivered I was assured was safe amd reliable by Big Lots which was a complete lie. I have not been able to get any answers from the delivery company as the lady I spoke with was so unhelpful and if i do find someone to pick it up how tthey will not refund the delivery fee. I called Big Lots which they told me because the item was not picked up and it has been 5 days my item will most likely be canceled through the store. So this whole situation has been nothing but a complete stressful mess. I am in disbelief that Big Lots continues to use a company that has no responsibility to deliver or provide any customer service and that this delivery company has no respect for people. The agent from Big Lots told me this is a common issue with delivery company. As of now funds are being held of my card its been 6 days no delivery and most likely won't receive because be canceled by the store. I would never recommend this company for any reason! I would like to add going back to the comment made by the unhelpful rude girl answering phones at this pickup company she made a comment stating I should of read the terms and conditions well let me advise you since you are unaware when I placed my order through Big Lots you chose your time at checkout and have no idea who the pickup company is until after your order is placed so when you state read it on pickup.com website before you decide thats not possible and there are no terms or conditions on the Big Lot website stating you can only deliver when one of your drivers decides to accept the job and could be weeks.....so please get your information correct.

I wish I could have given 0 stars . I paid almost 40 dollars for same day delivery yesterday . My order was placed and I received confirmation from the delivery company at 12:20 pm . Well before the 2 pm deadline . I was given a scheduled delivery window of 4-8 pm so I waited at home for my order until 7:40 when I called and was told that they had no one to deliver my order and I may not be receiving it for several DAYS. I paid a lot for same day delivery because i didn’t want to wait the three days for FREE standard shipping . I called again this am to confirm delivery date and was not able to get a date . This is very disappointing.

Order never arrived. I even called to confirm it was coming. No one called to update me or tell me if it was rescheduled or canceled. Bad customer service experience.

Excellent communication via phone and text message. Super friendly and efficient once they arrived. They delivered next day, which is very convenient and fast! They did run a bit late, but always informed me along the way. I highly recommend their services and would definitely use them again.

I ordered a pool to be delivered today from Big Lots. Delivery window was 8AM-8PM. Delivery guy actually called to confirm he’d drop off by 5:30PM. Well here it is 8:50PM and nobody is here. Called the number back, no answer. I wasn’t surprised. This is actually my 2nd time trying to use Same Day delivery through Big Lots. The first time I tried to use this service my order was cancelled. I assume the same will happen with this pool order. Smh… Guess I’ll sit in this ATL traffic to pick up my pool tomorrow. If it’s still there. Terrible service! I should’ve learned from the first time.