PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

This service gave me a delivery window of 6am-10am, no one came or called. I called customer service many times but they said they had to call a dispatcher and would call me back, they never did. I waited all day. Finally I received a text at 1pm saying my delivery window was 2-6pm now. At 6pm, no delivery. I called again and was told the same thing. I had to call the store (Pottery Barn) to get any info (such as it had not been picked up yet). At 6pm I received a call from the driver that he was on his way. At 7:30 pm he then said he was at the store. They finally arrived around 8:30-9pm and then said they couldn’t get the sofa down the stairs so they would only leave it on the deck. I was able to move the sofa myself. Terrible experience. No real communication with customers. Useless customer service.

PickupNow delivered our Casper mattress today. They were very professional and stayed in contact with us from advising us when they would be here, updating us that they were on the way and texting when they arrived. They were courteous and did an excellent job setting up our mattress and box springs. I highly recommend the team in Austin, TX.

Highly recommend these guys!!! Delivery was fast and friendly. Great service all the way around. I will definitely be booking them again in the future. 👏👏👏

Here when he said he would be. Very professional AND friendly. Handled my box with care and I’m very pleased.

They promise same day delivery and then they don’t make it same day yet offer no compensation for not delivering when they said they would. They were given over 24 hour notice of my Building restrictions and still could not deliver in time. Will be filing a charge back as they lied. Then called and spoke to a rude supervisor

I ordered from Big Lots and they use PICKUP as a delivery service. Despite me making 100% certain the correct apartment number was on address line 2 of my Big Lots order, the receipt from PICKUP did not have this info and i NEVER received my order.

I paid for same day delivery yesterday. Was told they were running late and would be there closer to the end of day window. Then a few hours later I get a text saying they can’t deliver and I have to reschedule. So I get it rescheduled for today 10-2pm. I get a call that now I’m being changed to an all day delivery window but there’s a change it won’t come today. I call because I want to see what’s going on. I’m told they don't have many drivers online to take deliveries but I’ll get a call back with an update (this guy was at least nice and helpful). Just got the call and there are still no drivers tagged for my order. I don’t see how you accept deliveries if you don’t have the staff to get it done. Now the Father’s Day gift for my husband has a really good chance of not being here in time. Absolute waste of time and terrible business practice. I’m hoping to get it today but extremely doubtful. Update: I’m not getting the delivery and they hope they can deliver it Monday. If I ever see this company as a third party delivery service I will cancel the order from anywhere. This is absolute trash service. They take order when they’re already behind and don’t have enough contracted delivery drivers to deliver.

DONT EVER USE THEM UNLESS YOU LIKE YOUR FURNITURE DUMPED IN DRIVEWAY AT 7:30 PM AND WATCH THEM SPEED AWAY.