PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

The worst possible third party delivery service a business could use. I could list a million reasons why. I paid $100 for same day delivery 5/21. My delivery has been pushed back day by day for a week now. The company's business model is an absolute joke. They are contracted by furniture sellers (Big Lots in particular) and then CONTRACT OUT THEIR DRIVERS? Talk about cutting corners. This company is also damaging BigLots reputation at this point and I cant imagine the business staying operational for much longer. Absolute Joke

Been waiting all day for delivery and nothing. Called 4 times. In the first three calls, they assured me that there were no delays. On the third call, they said the delivery driver would call me. NO CALL. On my last call, right at the end of the delivery window, they said it would be rescheduled for tomorrow morning. At this point, I don't believe them. This is ridiculous. I just want my couch delivered from Big Lots. I could have gotten a truck and driven there by now. I cancelled a date night because I was assured that my delivery would be today as scheduled.

Absolutely terrible. I had an order that was supposed to be delivered on Saturday, 5/21. I called this company at 11:30 am to confirm that my order from Big Lots was still being delivered and the rep.confirmed that it was. Around 2 pm, I get a call apologizing that there was a delay. At 5 pm, I get a text (not a call) saying that unfortunately Pickup cannot service the delivery that day. I called this company 3 times shortly after this and was placed in a hold queue all 3 times to be disconnected. Finally, someone from Pickup calls me that evening after I sent an email query and they rescheduled the delivery to 5/24. I was not happy with that, but at least it was rescheduled. Well today, 5/23, I get an email from Big Lots cancelling my order because it was not picked up Saturday, so I had to go through the whole process again. After working with Big Lots for 2 hours today with multiple reps, we got it handled and my table was delivered today by another professional delivery company. I would not recommend Pickup to anyone based off of my poor experience. This whole situation was handled poorly and unprofessionally and without proper communication.

I purchased an item from Big Lots. It was delivered in 4 hours.

Terrible company. Gave us a window for a delivery. Didnt show up. Didnt call. Nothing. Terrible, terrible company.

Same day? but been 2 weeks never received. Always promise it will deliver I said I'm done just cancel it .

Delivery person was very accommodating but the mattress weighing 89 pounds was too much for one person to bring to second floor. My husband helped out.

FYI to anyone who buys furniture from Big Lots and can’t move it they recommend this company. They are not reliable in anyway. Their online portal makes it seem polished and easy but they constantly reschedule your appt due to the lack of drivers. I feel bad for the customer service reps who are getting a bad rap on Yelp, they were very helpful but they cannot make a nonexistent driver show up. This is a corporate issue, customers should not be able to make an appt if you do not have enough drivers/movers to complete the job. I will never recommend or use this company again. After being canceled on twice (a week apart), I just chose another company. All in a day moving is amazing, they did exactly that and moved my couch to my home the next day.