PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Over promise and under deliver. Horrible customer service. Mostly automated responses that give broad updates and spit up policy like it’s supposed to make things better. Waited around for our window for 9 hours just for them to cancel. I highly suggest that companies stop contracting with this company and find another or use multiple 3rd party shipping services.

This place is nothing but a con. I can't believe Levin Furniture in Wexford PA would promote such a-holes. If you want total aggravation and headaches, just give them a call. They will run you in circles for days.

Well, my final review of Pickup Now. (Number 3 and it just keeps getting worse). I think it should be called Pickup Never. So, on the 4th reschedule date I was finally called by a very nice driver. I was originally told by customer service (Joanna) that she would reschedule the delivery between 6 and 7. I received the text confirmation and it said 6 to 10. I really wanted the merchandise so I said nothing. After receiving the driver’s call, I received a few hours later a text from Pickup stating my delivery would be delayed or have to be rescheduled. That would be the 5th reschedule. At this point I was in tears. I reached out to the driver and he said he was still delivering but was now concerned that he wouldn’t make it to the store in time to get my stuff before they closed. At this point I knew he’d never get to my home before 10 pm because he told me he had other deliveries before mine. So, after everything they put me through, and being told that management was involved to assure my delivery (lie), the best Pickup could do apparently was to have my delivery be likely the LAST delivery as well as very late tonight. I thought after 10, when promised before 7, was late. It apparently never occurred to Pickup that perhaps after what they put me through, I should be first on the list. Nope, clearly not. I reached out again to customer service (a nice rep named Wesley who actually was the first person at Pickup or At Home who actually cared and tried to help). Oh, I got a call earlier from Austin, who was going to handle my situation “personally” (lie), After Wesley kept trying to help, but he finally said he was directed that the only thing Pickup could do was to “open a ticket,” I finally got smart enough to cancel the delivery and the order from At Home. I won’t be shopping there again (they did nothing to help either but say I’m sorry a lot and refund the delivery). Moral of the story - if you shop at a store that uses Pickup Now, you may never see your merchandise. Their systems don’t work, their customer service reps (except Wesley) don’t care and their Management lies. I do feel badly for the driver. He rushed to try to get my stuff but I didn’t even know if it would still be in stock since Pickup delayed delivery for 5 days from the date of my order. Stay away. Stay very far away.

This one star is woefully inadequate. After 6 scheduled delivery times and countless phone conversations, chats and text messages I am done. If you need something to occupy your time call PICKUP.

Worse than terrible. I had a pickup for two armchairs from HomeSense in Westwood, MA. The company called in the middle of the pickup to tell me they would need to charge DOUBLE. I asked to be connected to a supervisor, was put on hold for 10 minutes, and was told I would get a callback. It never came. I have to agree with all these other bad reviews. The "guaranteed prices" that they tout on their marketing materials is a joke. And their customer service representative was rude. I can't understand how any reputable company could recommend them and have called HomeSense to let them know of my disappointment.

Broke-ass venture hustle is not even a real company. Blowhard president has a bunch of clueless wage slaves in Texas hiding behind zen desk whose mantra 🕉 is I’m sorry. Remember you are not the customer to these people— their customer is the store that sold you the crap. They don’t care about you because they have another one ahead. Some venture firms gave them a few bucks and figure they can flip it to some dumbAF investors thinking they’re in 3pl/logistics/infrastructure. Ha! If you care go to crunchbase and look at the guys that gave them checks. Contact the bosses and tell them about your pathetic experience with these jags.After two days of deceit, they finally made the delivery. Company censured this review addendum Aug 17. Kind of feel bad they never even responded to my review like they did to others, but I can’t blame ‘em. The can’t do anything so why fuel the 🔥! Believe me, they won’t see 2023. Update:Casper may be dropping them!

Absolute joke of a service. I took off work today to receive a couch I ordered earlier this week and this horrible company was zero help. Delivery got delayed and then they called me this afternoon to reschedule until Monday. I will not take another day off of work to hope you provide your service. Wish I could give them zero stars. Ended up going with a local delivery service the store suggested I use. Scam company that should be avoided at all costs

Josh A. and Andy V. we’re wonderful! They were on time and very professional. They even unboxed our item and checked for any flaws and took the old box out. They used shoe covers to protect our floors and were top-notch in terms of professionalism and kindness. Would highly recommend them!